Hands down the rudest staff and worst check in experience of my holiday and we have been away for 4 months. We arrived (walk in) at 11pm at night after a 10 hour drive from Semuc Champey with our 70 year old parents and were treated so badly that my girlfriend went from furious to in tears in seconds. The rooms were not cheap ($75 USD) but after such a big drive I couldn't go any further. The music at the bar pumped music till after 1am the TV didn't work then we woke up for breakfast and the staff were just as rude and un accomodating. We went to talk to management this morning to complain and apparently there is no manager around and the girl at the front desk lied about her name as when we explained how we were treated on arrival there was no one by the name she gave us. I would confidently say that the worst service I have had in 4 months of travelling.
I would never recommend this place to anyone!
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