Made a last minute reservation at the Santander and was informed that all they had available was a Master Suite. As expected this was quite a bit more expensive then other rooms we had previously stated in. We needed a room so we took it.
The flight was delayed and the hotel driver had given up on us and returned to the hotel without us. After several phone calls we were informed that the van would pick us up within 30 minutes.
We got out Suite which was a rather nice room on the top floor and let the desk know that there was no water pressure. When we opened the faucet we could hear air being sucked into the pipes. When we returned from dinner the water would flow but at low pressure. We figured the pump would increase pressure over night. WRONG.. The pressure dropped and air would suck into the pipes when we opened the faucets.
There was no water in the sinks, shower or toilet. The problem was not remedied by the time we checked out.
When checking out the desk clerk took notes about the problem and said he was sorry but made no offer to compensate us at all.More
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