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Reviewed 2 June 2020

i stayed on Jan 2nd. With my family, there was no hot water so i canceled and went to the Radisson hotel. Until today June 2nd almost half year i have not yet received the credit of the nights i did not used. I keep calling/emailing and they seem to not care. Worst service, i also emailed the Gm and until today i never heard back. I will not recommend to anyone specially if the hotel has to give you a credit. Very bad way to do business ...

Date of stay: January 2020
Trip type: Travelled with family
Thank marielas948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2020

I was amazed at the size and comfort of the rooms. I stayed in two different rooms (two different reservations) and they were both excellent. The kitchen, living room, bedroom, and bathroom were amazing! The price was good. Although the breakfast is a buffet and has a huge variety of pastries, breads, and hot dishes, people with dietary restrictions will find that there are few options. However, there are always fruits, juices, jam, fried platanos, and beans that can be enjoyed by people with different dietary restrictions (vegan, celiac, lactose intolerant, kosher, halal etc.). The personnel is very polite. There are several restaurants, mall, and bookstores nearby. It is about 7 min. from the airport. I would certainly stay in this hotel if I visit Ciudad de Guatemala again.

Date of stay: March 2020
    • Location
    • Cleanliness
    • Service
Thank Gisele L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinicio Bobadilla, General Manager at Hotel Casa Veranda, responded to this reviewResponded 21 April 2020

Dear Mrs. Gisele:

We thank you for your recent review of our hotel. We´re glad our location works out for you, we take pride in being in the heart of the "Zona Viva" We will let the staff know you appreciate their effort in making your stay a comfortable one. We hope you come to Guatemala soon so we have the opportunity to serve you even better,

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2020

Great atmosphere. Friendly staff, specially Shearley and the front desk staff who made our stay really comfortable and enjoyable. Rooms that are like home away from home. Restaurant has great selection of traditional and gourmets meals. Overall super clean and excellent service.

Date of stay: February 2020
Trip type: Travelled with family
Thank 165lesp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2020 via mobile

I really love to come here! The service is number one, the food just perfect and the atmosphere is Supreme! Even I love the rooms. All of them are suites and is like a luxury home. Doesn't have pool but it very nice with kids or just with a couple.

Date of stay: January 2020
Trip type: Travelled as a couple
Thank Sierrita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinicio B, Manager at Hotel Casa Veranda, responded to this reviewResponded 25 January 2020

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

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Reviewed 11 January 2020 via mobile

I came with my Inlaws to Guatemala for a medical visit and stayed at Hotel Casa Veranda. The hotel is neat and the rooms are nice. Breakfast is included. Beds are comfy and AC works like a charm. 2 thumbs up for this hotel. The only thing I do not like are the elevators. They are to small and are not wheelchair friendly. For the rest all is fine.

Date of stay: January 2020
Trip type: Travelled with family
Thank hejosabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinicio B, Manager at Hotel Casa Veranda, responded to this reviewResponded 25 January 2020

Dear guest:

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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