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All reviews hotel is located great water pressure the hotel staff front desk staff zona bellhop
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Reviewed 24 May 2018 via mobile

Rooms are ample and clean. Bed is comfortable and there are plenty of good support pillows. That's it for the good part.
Wifi is probably the worst I've experienced; painfully slow, intermittent and almost non existent in the rooms (at least the one I got).
Although I didn't hear much noise from the street, I got an earful of the surrounding rooms.
Split A/C works, but is rather noisy; thankfully is not too loud and noise is constant.
Showering will certainly wake you up in the morning, because you'll get surprising and intermittent bursts of scalding hot and ice cold water.
Working desk is very small.
Restaurant food is acceptable, but menu is very limited.

Date of stay: May 2018
Trip type: Travelled on business
Thank eldisplicente
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julio G, General Manager at Hotel Stofella Guatemala, responded to this reviewResponded 25 May 2018

Thanks for your comments they help us to improve. We are very sorry you were uncomfortable with our service and we are Shure that can provide a better experience in the future hope you comeback soon and let us take care of all your needs.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2018

We stayed at the Hotel Stofella as part of a trip of 13 people through Guatemala . The hotel is quite nice, the rooms well appointed ( actually better than I expected!) , with free water bottles in the rooms ( do not drink the water in Guatemala) , Very well situated in Zona 10 , or Zona Viva, there are plenty of nice restaurants nearby and we were able to get a Uber ride from there in minutes. 24 hour security, nice, but we never felt uncomfortable in the general area. The place does lack a bar/cocktail lounge, and for the restaurant - you are better served in the other really good places within a 5 minute walk. But overall, a good stay.

Date of stay: April 2018
  • Trip type: Travelled with friends
    • Sleep Quality
    • Rooms
    • Service
3  Thank TomaSchultz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2018 via mobile

Well this opportunity we went with business partners and the time was good. We had a lunch in the restaurant, is small but good one. the service was great. The table was set good, but not fantastic, had a little mistakes in the settings. The food was really nice, good flavor and great taste . I liked it. And will return.

Date of stay: April 2018
Trip type: Travelled on business
Thank Sierrita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2018

This was my last hotel to stay in after a month long trip to Guatemala. The price was reasonable and the beds were comfortable. Housekeeping was great...the place was spotless. They were having a little trouble with the internet (many places do in Guatemala..) but it worked albeit slow.

Room tip: The higher up you are the quieter it will be. I was on the third floor and it was perfectly fine.
Date of stay: April 2018
  • Trip type: Travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank Dan02554
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 April 2018

I never expected this Best Western Hotel to turn out to be a little boutique hotel. It is just so well done and charming! The hotel is well kept up, looks like it was built with old stately architecture and the staff is beyond courteous, helpful and friendly. The location is good and so were the breakfasts. The only thing that was on the marginal side was the work out room, which had some equipment that either didn't work at all or didn't work that well. Otherwise, a little gem.

Room tip: I think they are all quiet
Date of stay: March 2018
  • Trip type: Travelled with friends
    • Sleep Quality
    • Service
1  Thank Sandy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julio G, Gerente at Hotel Stofella Guatemala, responded to this reviewResponded 20 April 2018

Thanks for your comments they are very important to improve our services. hope you come back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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