We’ve stayed at this hotel several times during the last three years. The staff treat guests as family. This friendly staff is the secret of this hotel such us Oscar, Monica, Diana, Gerson and Jefferson! Every time we’re headed to Guatemala we look forward to seeing you. Breakfast and dining area is the best with coffee and tea available throughout the day. Safe area, variety of restaurants around and nice rooms with comfortable beds.

Literally spent a few hours at the Biltmore. Room was clean, bed and pillows were comfortable, had all the bathroom amenities including a hair dryer and water was potable. Left before breakfast was served, so can not comment on.

We were pleasantly surprised by how impeccably sparkling clean the hotel and rooms are kept. Room service was there each and every day, including Sunday. The morning breakfast buffet was nicely set out at 6 AM every morning we went there with fresh coffee, fruits, juices, cereals, cooked breakfast course ( usually scrambled eggs, sausages, pancakes), pastries, yoghurts etc. There are restaurants and bars in the adjoining and nearby hotels; plus, several fast food spots within 1 to 2 blocks including Taco Bell and Mono Loco "crazy monkey" with huge portioned nachos. - - If you have planned a tour; local tour guides are quite prompt. The Biltmore offers shuttle service to and from the airport at $10 per person. We would go back to the Biltmore if we are in Guatemala again.