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All reviews camino real hotel bed and pillows room service yogurt restaurants and bars reception staff pleasant stay business trip safe area breakfast buffet stayed one night hotel is located westin guatemala passageway airport gym
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9 - 14 of 432 reviews
Reviewed 26 January 2020

We’ve stayed at this hotel several times during the last three years. The staff treat guests as family. This friendly staff is the secret of this hotel such us Oscar, Monica, Diana, Gerson and Jefferson! Every time we’re headed to Guatemala we look forward to seeing you. Breakfast and dining area is the best with coffee and tea available throughout the day. Safe area, variety of restaurants around and nice rooms with comfortable beds.

Date of stay: January 2020
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank PaulM8485
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Majo_Zepedaa, Director de Relaciones Públicas at Hotel Biltmore Guatemala, responded to this reviewResponded 27 January 2020

Thank you for your great review! We feel happy to know that you had a great stay and the hotel met your expectations. Best regards,
Majo Zepeda
Public Relations Coordinator

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2019

Literally spent a few hours at the Biltmore. Room was clean, bed and pillows were comfortable, had all the bathroom amenities including a hair dryer and water was potable. Left before breakfast was served, so can not comment on.

Date of stay: December 2019
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank Diane H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Majo_Zepedaa, Director de Relaciones Públicas at Hotel Biltmore Guatemala, responded to this reviewResponded 23 December 2019

Thank you for your great review! We feel happy to know that you had a great stay and the hotel met your expectations. Best regards,
Majo Zepeda
Public Relations Coordinator

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 December 2019

We were pleasantly surprised by how impeccably sparkling clean the hotel and rooms are kept. Room service was there each and every day, including Sunday. The morning breakfast buffet was nicely set out at 6 AM every morning we went there with fresh coffee, fruits, juices, cereals, cooked breakfast course ( usually scrambled eggs, sausages, pancakes), pastries, yoghurts etc. There are restaurants and bars in the adjoining and nearby hotels; plus, several fast food spots within 1 to 2 blocks including Taco Bell and Mono Loco "crazy monkey" with huge portioned nachos. - - If you have planned a tour; local tour guides are quite prompt. The Biltmore offers shuttle service to and from the airport at $10 per person. We would go back to the Biltmore if we are in Guatemala again.

Date of stay: December 2019
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank lilylorber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Majo_Zepedaa, Director de Relaciones Públicas at Hotel Biltmore Guatemala, responded to this reviewResponded 19 December 2019

Thank you for your great review! We feel happy to know that you had a great stay and the hotel met your expectations. Best regards,
Majo Zepeda
Public Relations Coordinator

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2019

Excellent service and accommodation! Very clean. Buffet breakfast was delicious. Had access to the Westin pool and gym which was nice for only an extra $10.00.

Staff was very helpful and friendly.

I would stay again!

Date of stay: November 2019
Trip type: Travelled with friends
Review collected in partnership with this hotel
Thank Amanda Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Majo_Zepedaa, Director de Relaciones Públicas at Hotel Biltmore Guatemala, responded to this reviewResponded 2 December 2019

Thank you for your great review! We feel happy to know that you had a great stay and the hotel met your expectations. Best regards,
Majo Zepeda
Public Relations Coordinator

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2019

Everything was perfect from the moment you checked in to check out. The inclusive breakfast was well rounded Room temperature was the best in my opinion husband almost froze to death. Loved the overall experience

Date of stay: November 2019
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank margaritacardwell718
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Majo_Zepedaa, Director de Relaciones Públicas at Hotel Biltmore Guatemala, responded to this reviewResponded 2 December 2019

Thank you for your great review! We feel happy to know that you had a great stay and the hotel met your expectations. Best regards,
Majo Zepeda
Public Relations Coordinator

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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