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1 - 6 of 1,433 reviews
Reviewed 14 March 2021 via mobile

In Guatemala City, location is key. The Real Intercontinental is in Zone 10, a great walkable neighborhood that is safe day and night. The hotel is surrounded by clubs and shopping. It is also a short (and cheap!) Uber ride to anywhere else in the city.

The hotel is beautiful and grand, both the public spaces and my room. The restaurant was delicious. A great breakfast buffet! I had maybe the best club sandwich I’ve ever had for lunch, plus a really delicious pizza for one of my dinners. Thank you, Jessica, for taking such good care of me at every meal!

My check-in was flawless. Kurt helped me out a lot with a speedy check-in, but also great suggestions to help me get oriented to the city. And the path was paved by Gabriela who was brilliant in her assistance with my reservation and arranging the greatest amenity I’ve ever had. Wow!

I had a great time here. Everyone greeted me with warmth and a smile under their masks. Thanks for making this wandering American feel so welcome!

Date of stay: March 2021
Trip type: Travelled solo
2  Thank Terry D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfonso Martinez, Propietario at Intercontinental Real Guatemala, responded to this reviewResponded 17 March 2021

Dear Terry D,

We appreciate very much your preference on staying with us and for sharing your comments with us. We are glad you enjoy all our facilities, from the public areas to the room and the restaurant. All our staff is sincerely committed to create unique and memorable experiences for our guests, and we are pleased yours waw memorable. Be certain we will be recognizing the special effort and service of the people you mentioned, and your comment is shared with all the staff.

It will be our pleasure to welcome you back on your next visit to Guatemala.

Sincerely,

Fernando Zepeda
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2020

For the 5th time, the Intercontinental Real Guatemala was "home" to the medical mission team from Children's Hospital of Philadelphia. We were greeted like family upon our return. The breakfast buffet was enjoyed by all before departing for a full day of surgeries at a local hospital. In the evenings, special treats were prepared by restaurant staff, such as Marcos from the Japanese eatery. In fact,all of the food and beverage servers made our late-evening return delicious and relaxing. Many thanks are due to Sergio, Bianca, Shakespeare and Adriana. The people at this hotel exemplify the warmth of Guatemala.

Date of stay: March 2020
Thank Navigator11247722465
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alfonsom120, Gerente at Intercontinental Real Guatemala, responded to this reviewResponded 23 March 2020

Dear Navigator11247722465,

It was really a pleasure to welcome you back, since you are already part of our family. We totally understand the great work that you do during your visits to Guatemala, it is something that many people will have in their hearts for the rest of their lives. We are glad to cooperate with this great job you do with the warmth and hospitality from our staff. We will be glad to welcome you again during your future visits to Guatemala, and be certain we will recognize specially the people you mentioned.

Sincerely,

Fernando Zepeda
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2020 via mobile

Flavio and Marisol very nice people very good service and very good food at the market!!! 10/10 would recommend. The steak plantain and guacamole was really good. Very good place to go in Guatemala cheers

Date of stay: March 2020
Trip type: Travelled on business
Thank patrickbD1300BA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alfonsom120, Gerente at Intercontinental Real Guatemala, responded to this reviewResponded 11 March 2020

Dear patrickbD1300BA,

It has been such a pleasure to assist you during your recent visit to the city. We are pleased to hear that Flavio and Marisol created a great experience for you. Be certain we will be recognizing their job, and sharing your comment with all the team. We will be glad to keep on welcoming you during your future visits to Guatemala and keep on enjoying the comfort of our facilities and the hospitality of our staff.

Sincerely,

Fernando Zepeda
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2020

Very friendly staff in all restaurants and cafeterias of the hotel!
Good Japanese food!

An indigenous girl selling candy was the most amazing part of the stay.

There is a nice shopping centre near that is called Plaza Fontabella.

Date of stay: April 2019
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank angelawtrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fzpeimbert, Manager at Intercontinental Real Guatemala, responded to this reviewResponded 7 March 2020

Dear angelawtrips,

Such a pleasure to welcome you at the hotel during your recent visit to Guatemala. One of the great things in the city is its people, we are glad you had the chance to visit the surroundings of the hotel and feel safe doing it. We will be delighted to assist you during your future visits to the city and keep on enjoying the hospitality and service of our staff.

Sincerely,

Fernando Zepeda
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2020

Was very impressed by the pool, quality of the rooms, breakfast and service. The help of the Concierge should be highlighted for her prompt bookings of transfers and clear answers. While its exterior is unimaginative, the interior is attractive.

Date of stay: February 2020
    • Rooms
    • Cleanliness
    • Service
2  Thank JR870XYjamess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fzpeimbert, Manager at Intercontinental Real Guatemala, responded to this reviewResponded 7 March 2020

Dear JR870XYjamess,

What a great way to describe our property, the interior of the hotel and the hospitality and service from our staff is the highlight of the hotel. We are pleased you have enjoyed the facilities of the hotel and the comfort of our rooms. We will be delighted to welcome you anytime you visit the city.

Sincerely,

Fernando Zepeda
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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