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Reviewed 21 March 2018

At registration, I remembered I was a member of the IHG (Holiday Inn) group and that got us on the concierge floor, which was very pleasant. Food and water available most of the time, which worked out well as we were out most of the days we were there. Our room was large and with a lovely view of the city and a volcano. The Maya Sky tour folks arranged for a half-day city tour and a full day trip to Antigua, both of which were handled very well.

Room tip: Concierge floor is great - a view of the city is worth it
Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank 324MichaelL324
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alfonsom120, General Manager at Intercontinental Real Guatemala, responded to this reviewResponded 22 March 2018

Dear Michael,

Such a pleasure to welcome you at the hotel and glad you enjoy our facilities and the hospitality of our staff. Guatemala has plenty of places to offfer to the visitors and was great you had the opportunity to visit some places around the city.

We hope to welcome you back at the hotel anytime you visit Guatemala.

Sincerely,

Alfonso Martinez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2018

Great reception on arrival...friendly and welcoming lobby and staff. Upgraded to Club floor...very nice. But not advised about how to access the Club floor...had to return to front desk to have access added to key.

Hallways and rooms smell great. Yes, an unusual comment, but apparently they use aromatherapy in all places...very nice touch. Beds very comfortable and work area very useful. Bathroom has a tub and shower. Wish the shower were larger. Shower head needs to be replaced (can't be adjusted by user) so it's not prickly. It also has no handheld wand so only the overhead shower is used.

Club breakfast was just OK.

The good: attendant made nice coffees for me and is very attentive to guest needs.

The not so good: the tropical fruit juice carafes are not on ice, so the juices are room temperature. The hot foods are not hot...barely warm. Pancakes are dense, just barely warm made worst by cold syrup. Breads were stale.

Departure at reception was easy and bell staff was very kind.

Date of stay: March 2018
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank DanF805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alfonsom120, General Manager at Intercontinental Real Guatemala, responded to this reviewResponded 17 March 2018

Dear Dan F,

Thank you very much for sharing your comments about your recent visit with us. We are pleased you enjoyed your stay and the warmth and hospitality of our staff.

All your comments are shared with the management team in order to take specific actions and review these little details that at the end make a difference with our guests, and more the ones staying in our executive floors.

It will be our pleasure to keep on welcoming you during your coming visits to Guatemala, and that you could have a differente experience with us.

Sincerely,

Alfonso Martinez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2018

This hotel faces strong competition. It is old fashioned with bathrooms lacking hand-held showers, and carpets that make rooms humid and consequently smelly. Check in and check out makes and breaks hotels and this is a weak point. The food is delicious and as good as it gets in Guatemala. Waiters, however, lack adequate training. I would like to peak to the owner, Sr Poma about this matter.

Room tip: Modernise the bathrooms with hand-held showers as well as the main overhead shower. Consider replacing carpets with wooden or tiled floors.
Date of stay: March 2018
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank N J H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alfonsom120, General Manager at Intercontinental Real Guatemala, responded to this reviewResponded 17 March 2018

Dear guest,

We really appreciate your time on sharing with us your comments regarding your recent visit to the hotel. Thank you very much on the complements on the food, our chef is always looking for the best products for our guests.

All your comments are shared with the management in order to improve the perception of our guests regarding our service, and will take immediate action in the different areas you comment.

Hope to have the opportunity to welcome and assist you during your next visit to Guatemala, and experience our great service.

Sincerely,

Alfonso Martinez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2018 via mobile

They are really friendly and nice. Excellent breakfast and good gym. Pool is nice, and our room had great views of a large volcano. Ana y Marisol were helping us and they are both very kind. We appreciate their attentiveness, and I recommend this hotel to others

Date of stay: March 2018
Trip type: Travelled with friends
1  Thank 141emiliac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alfonsom120, General Manager at Intercontinental Real Guatemala, responded to this reviewResponded 17 March 2018

Dear Emilia,

Such a pleasure to read your comments and glad you had a great experience with our staff, their warmth and hospitality really make a difference with our guests and make them have not just a regular stay but an experience to remember.

Be sure your comments are shared with Ana and Marisol, so they can keep up with the great job.

Hope to keep on welcoming you during your visits to Guatemala.

Sincerely,

Alfonso Martinez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2018 via mobile

A proper and great hotel where employees are proud to be working there. From the moment I arrived, until I left I felt welcomed. The spa is great and a relaxing massage with 50% off, a bargain! The Italian restaurant is good. Great pizza and pasta. No complains from me. Highly recommended.

Date of stay: February 2018
Trip type: Travelled on business
Thank Mauricio C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alfonsom120, General Manager at Intercontinental Real Guatemala, responded to this reviewResponded 7 March 2018

Dear Mauricio C,

We are delighted you enjoyed very much the warmth and hospitality of our staff, they really look after our guests to make them feel like home. And also pleased to know you have the opportunity to enjoy our facilities such as SPA and restaurants.

During your next visit you will be more than welcome to enjoy again our pizza at the Picasso restaurant.

Sincerely,

Alfonso Martinez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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