I visited this hotel and was very pleased with my visit. From the time I walked in every single worker was very nice, polite, helpful and friendly. Breakfast was included and yummy! Had a choice of Guatemalan or American options, cooks very very nice. Hotel has a home feel, beautiful gardens and very well kept/clean pool. Beds were so comfortable, not all rooms have AC but there is a big fan for the room with no AC. My only complaint would have to be internet connection, it wasn’t the greatest but not a huge deal.

This hotel has been for us as a family like a home when we come to stay in Guatemala every two years or so.
The service is amazing, always ready to help with anything and with a smile. The rooms (specially the apartments) are modern and clean.
Breakfast is included in the price and delicious!
They offer the shuttle service to the airport. The area is full of restaurants and bars which makes it a bit noisy over the weekends but there are double glazed windows and you can hardly hear anything. I really recommend this hotel.

Best hotel/apartment for families traveling with anyone, but especially young children. Mine are 11, 7 and 5 and they all found something they loved about it. The hotel had a great pool, hot tub, a game room with pool table and ping pong, and a fuseball (sp?) table. There was a mix-up with my reservation at first, but they bent over backwards to work it out so I could be comfortable and managed to stay the whole time. Great and safe location. My kids and I walked around during the day and night to eat and it was great. It's within two walks to Oakland Mall (amazing!) and hotel staff is available for anything you need them for. We were able to do our laundry for $5 dollars a load. Expensive but convenient and super easy. Hotel is always being cleaned and there is always security at the door. The park for kids is great and while I ate breakfast the kids played in front. Loved everything.