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Reviewed 31 October 2019

Hotel had loud weddings and corporate events running past 3am. The music and noise was unbearable. Drunk people waking up customers at 3am. Changed rooms 3 times and barely slept any night.

Gym might as well not have AC.

Date of stay: October 2019
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank 350ALAS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Howard G, Gerente at Hilton Guatemala City, responded to this reviewResponded 2 November 2019

Dear 350ALAS

We appreciate your comments,
thank you for helping us to improve our service, our main goal is to give you memorable experiences, we appologyze we could not reach your expectations.

We are looking foward to see you back in our property, we will be more than glad to give you a room that goes higher your expectations.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2019

EXCELLENT SERVICE! Premium hotel.. Good and safe location. I would definitely recommend it!...
EXCELLENT SERVICE! Premium hotel.. Good and safe location. I would definitely recommend it!... Very nice stay!

Date of stay: October 2019
Trip type: Travelled as a couple
Review collected in partnership with Cancelon.com
Thank 569vivian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Howard G, Gerente at Hilton Guatemala City, responded to this reviewResponded 25 October 2019

Dear 569vivian

We appreciate the time you took to recomend our property.
It is a pleassure to know that you enjoy your stay with us, and the team help you to achieve that expectation.

You are always welcome for your stay in Guatemala, and hope to have you with us soon again.

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2019 via mobile

A very spacious hotel, with big rooms and good view.
The rooms are very comfortable but very noisy at night, because the hotel tower is by a main road.
The hotel is old and needs refurbishing in some areas, but stills very confortable.
The food is not that good and restaurant service needs to be improved in some details like serving temperature and timing.

Date of stay: September 2019
Trip type: Travelled solo
Thank giovannimT134QR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Howard G, Gerente at Hilton Guatemala City, responded to this reviewResponded 19 October 2019

Dear giovannimT134QR

We appreciate your comments and the time you took to give us your feedback.
We are taking corrective actions in the áreas you mention.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2019

Hotel is very clean .Is 25 minutes away from the airport when there’s no traffic...Because of the main road surrounding the hotel ,it is very noisy all day and pollution add to it as well . I like the hotel but haven’t been to others locations yet . Can’t compare yet

Date of stay: October 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Vincent D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Howard G, Gerente at Hilton Guatemala City, responded to this reviewResponded 16 October 2019

Dear Anthony D


We appreciate the time you took to give us your feedback. It was a pleassure to have you with us, we hope to serve you soon again.

Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2019

I visited this hotel for business, I stayed for four days and I can say that I do not have any complaints. The rooms are nice, comfortable beds and pillows, spacious bathrooms, excellent food, and service. Special thanks to Don Manuel, Angel, and Jose, your courtesy, service, and recommendations given at the restaurant were excellent. Also, Thank you Marisol for helping me with the reservation on such short notice.

Date of stay: September 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Ileanasierra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Howard G, Gerente at Hilton Guatemala City, responded to this reviewResponded 30 September 2019


Dear Ileanasierra

We appreciate the time you took to give us your feedback. It was a pleassure to have you with us, we hope to serve you soon again.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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