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All reviews ihg website zona viva close to the airport bottled water hotel is located room rate comfortable beds great room breakfast buffet is shuttle service executive floor guatemala zone horns uber usd rates
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2 - 7 of 797 reviews
Reviewed 18 March 2020

All was great, except that I was expecting a free schuttle in the morning but surprise... I got charge $10 for a 10 mins trip. I have canceled my Uber (way cheaper than the hotel) assuming that the hotel transportation was part of the service as many hotels. They should aware customers about it when paying the room. Oh well,

Date of stay: March 2020
Review collected in partnership with this hotel
Thank rvillato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 March 2020

Our stay was great! From welcome to room, from service to breakfast, everything was outstanding! The pool is bliss, heated and nice atmosphere. Also, since my husband does not use elevators, he was able to use the stairway with ease. After coming from our visit thru different places in Guatemala, it was nice to come to a beautiful, hot shower.

Date of stay: March 2020
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank OG785
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 February 2020

One brandy and two soft drinks in the bar were was 35 US$. This was somewhat excessive for a pleasant, but a rather standard, bar. Other than that the hotel was good and with very attentive staff. The cost of the drink would discourage me from choosing it again.
Un brandy y dos refrescos en el bar costaba 35 dólares. Esto fue algo excesivo para un bar agradable, pero bastante estándar. Aparte de eso, el hotel era bueno y con un personal muy atento. El costo de la bebida me disuadirá de elegir nuevamente.

Date of stay: February 2020
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank easyoneLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday Inn G, Guest Relations Manager at Holiday Inn Guatemala, responded to this reviewResponded 17 February 2020

Dear easyoneLondon thank you very much for your comments this will help us to improve our services. We hope you give us the opportunity to serve you again

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2020

Excellent. A lot of attention to detail. Best pillows I’ve ever slept with. The staff was very friendly, respectful and would go out of their way to accommodate any request.
Hotel is located at walking distance to a mall and small local restaurants and souvenir shops.

Date of stay: February 2020
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank rosamontesinos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday Inn G, Guest Relations Manager at Holiday Inn Guatemala, responded to this reviewResponded 14 February 2020

Dear Rosamontesinos, thank you so much for your comments and for your preference. We hope to have the opportunity to serve you again

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2020

Stayed there in February for business purposes, very clean, ample rooms, very nice view from floor 16, good food,loved the amenities, convenient, nice gym and pool though small, very good service from everybody, thanks!

Date of stay: February 2020
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank Sherpa64831194992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday Inn G, Guest Relations Manager at Holiday Inn Guatemala, responded to this reviewResponded 10 February 2020

Dear Sherpa64831194992 thank you very much for your comments, we hope to see you again in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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