All was great, except that I was expecting a free schuttle in the morning but surprise... I got charge $10 for a 10 mins trip. I have canceled my Uber (way cheaper than the hotel) assuming that the hotel transportation was part of the service as many hotels. They should aware customers about it when paying the room. Oh well,
AC Hotels
Taking safety measures
Barcelo.comTaking safety measures
Hotels.com
Our stay was great! From welcome to room, from service to breakfast, everything was outstanding! The pool is bliss, heated and nice atmosphere. Also, since my husband does not use elevators, he was able to use the stairway with ease. After coming from our visit thru different places in Guatemala, it was nice to come to a beautiful, hot shower.
One brandy and two soft drinks in the bar were was 35 US$. This was somewhat excessive for a pleasant, but a rather standard, bar. Other than that the hotel was good and with very attentive staff. The cost of the drink would discourage me from choosing it again.
Un brandy y dos refrescos en el bar costaba 35 dólares. Esto fue algo excesivo para un bar agradable, pero bastante estándar. Aparte de eso, el hotel era bueno y con un personal muy atento. El costo de la bebida me disuadirá de elegir nuevamente.
Dear easyoneLondon thank you very much for your comments this will help us to improve our services. We hope you give us the opportunity to serve you again
Excellent. A lot of attention to detail. Best pillows I’ve ever slept with. The staff was very friendly, respectful and would go out of their way to accommodate any request.
Hotel is located at walking distance to a mall and small local restaurants and souvenir shops.
Dear Rosamontesinos, thank you so much for your comments and for your preference. We hope to have the opportunity to serve you again
Stayed there in February for business purposes, very clean, ample rooms, very nice view from floor 16, good food,loved the amenities, convenient, nice gym and pool though small, very good service from everybody, thanks!
Dear Sherpa64831194992 thank you very much for your comments, we hope to see you again in the near future.
Rooms are cleaned and personnel is really professional and helpful. It is time for an update of the rooms, furniture and mattresses could be updated. Besides this, I'm very happy with my stay at the hotel
Dear MaryGonz2020 thank you very much for your comments and for your preference. Allow me to inform you that we are finishig this year with room renovations we have more than 80% of the rooms just renovated for your next stay
