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Barcelo Guatemala City
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All reviews sports bar close to the airport breakfast buffet great hotel japanese restaurant business center hot tub free shuttle shuttle service felt very safe minutes from the airport comfortable rooms strikers guatemala amenities city balconies
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2 - 7 of 2,613 reviews
Reviewed 28 September 2020 via mobile
Top class and convenient.

Everything was excellent. So close to the airport and many restaurants nearby. Staff are very professional. Some were with limited English skills but try to understand you. As you enter the hotel, they sanitize your bags and take your temperature. And they gave me a package of mask and sanitizer. Sanitizer stations through out the property. Felt very safe. Bedding and pillow were very comfortable. Fridge in the room was nice. Shampoo, conditioner and bath gel are in Eco friendly dispensers. Ordered room service for breakfast, which came in a very timely manner. Ordered a Guatemalan breakfast which was very good. Coffee was very good! And afterwords they called me to make sure that the food was okay. Pool was closed due to COVID. Gym was nice. I thought it was neat the way they had the ice dispenser. Overall very nice hotel. Highly recommend it.

Date of stay: September 2020
Trip type: Travelled on business
Ask holagato1 about Barcelo Guatemala City
2  Thank holagato1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tatiana Rodríguez, Propietario at Barcelo Guatemala City, responded to this reviewResponded 7 October 2020

Dear Guest,

Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations.
We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services.

Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2020 via mobile
Good stay

The location is perfect with easy access to surrounding areas and main center.
Strong wifi.
Express services.
Very very respectful and professional staff.
Amazing breakfast.
All facilities that you want are there. SPA, GYM, pool, gift&grocery shop, vending machines, business centre, Cafe and restaurants.
Room was clean, tidy and spacious.
Noticed in rooms that no enough power sockets to use and only one near the bed.. always in Barceló chain of Hotels the provide USB connections in the room, however its not available in this Hotel.
Faced a big issue of water disconnection from 1 pm to 8 pm which was bad.

Date of stay: March 2020
Trip type: Travelled with friends
Ask 720hassan about Barcelo Guatemala City
2  Thank 720hassan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this reviewResponded 13 April 2020

Dear Guest,

Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays.

We hope to see you soon in Barceló Guatemala City Hotel.

Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2020
Kind help in difficult times

This is a well run hotel in a convenient location, the staff are taking all sensible precautions during difficult times and being very kind to stranded travellers. The swimming pool is clean and a haven of distraction for slightly concerned and bored guests. We are happy to continue to be offered room service when all restaurants have to be closed.

Date of stay: March 2020
    • Value
    • Location
    • Service
Ask susanp506 about Barcelo Guatemala City
1  Thank susanp506
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this reviewResponded 23 March 2020

Dear Guest,

Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards.

We hope to see you really soon.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2020
Excellent

Excellent breakfast buffet; Giovanni and all of them treated me light a king. They are very polite and fast. My room phone was out of order and in 10 minutes was ready. The Room service very good, nice and polite.

Date of stay: March 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Ask obregon121981 about Barcelo Guatemala City
1  Thank obregon121981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this reviewResponded 16 March 2020

Dear Guest,

Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards.

We hope to see you really soon.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2020 via mobile
Worst customer service ever

We stayed 2 nights at this hotel; here the issues we experienced:

1-Bathroom door didn’t close
2-Breakfast is basically bunch of fried stuff (bacon was like eating a sandal)
3-Second night next room guest were really loud till 3 am, went down to reception to get some help and they didn’t do anything at all (their solution was to move us to another room at 3 AM, had to pack all our stuff back without any help)
4-We came back after check out (1 pm) to wait for our flight (10:30 pm) and when we asked for use the pool to make some time while we wait they did not allow us just saying “no, only guest” when we already stayed 2 nights as mentioned before!!!!
5-also hotel facilities looks old and lack of maintenance

When u pay more than $250 for 2 nights u are expecting to have a good service and be treat with respect! By letting people to use the facilities ones checked out u also can get more revenue and positives comments on social media... THIS IS NOT THE CASE!

Don’t stay in this hotel, there’s a lot of options in the same area like Radisson, Intercontinental and more!

Thanks for nothing!

Date of stay: March 2020
Trip type: Travelled as a couple
Ask andr_sb370 about Barcelo Guatemala City
Thank andr_sb370
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this reviewResponded 16 March 2020

Dear Guest,

We were very disappointed to read your experience during your stay in our Barceló Guatemala City hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We want to apologize for not being able to make you feel supported, we do our best to offer a caring and personalized service giving all the possible solutions to make sure you fully enjoy your stay among us. We genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future.

Best regards.

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