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Traveller rating
1,371
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All reviews sports bar close to the airport breakfast buffet great hotel japanese restaurant business center hot tub free shuttle shuttle service felt very safe minutes from the airport comfortable rooms strikers guatemala amenities city balconies
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3 - 8 of 2,612 reviews
Reviewed 8 April 2020 via mobile

The location is perfect with easy access to surrounding areas and main center.
Strong wifi.
Express services.
Very very respectful and professional staff.
Amazing breakfast.
All facilities that you want are there. SPA, GYM, pool, gift&grocery shop, vending machines, business centre, Cafe and restaurants.
Room was clean, tidy and spacious.
Noticed in rooms that no enough power sockets to use and only one near the bed.. always in Barceló chain of Hotels the provide USB connections in the room, however its not available in this Hotel.
Faced a big issue of water disconnection from 1 pm to 8 pm which was bad.

Date of stay: March 2020
Trip type: Travelled with friends
2  Thank 720hassan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this reviewResponded 13 April 2020

Dear Guest,

Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays.

We hope to see you soon in Barceló Guatemala City Hotel.

Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2020

This is a well run hotel in a convenient location, the staff are taking all sensible precautions during difficult times and being very kind to stranded travellers. The swimming pool is clean and a haven of distraction for slightly concerned and bored guests. We are happy to continue to be offered room service when all restaurants have to be closed.

Date of stay: March 2020
    • Value
    • Location
    • Service
1  Thank susanp506
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this reviewResponded 23 March 2020

Dear Guest,

Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards.

We hope to see you really soon.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2020

Excellent breakfast buffet; Giovanni and all of them treated me light a king. They are very polite and fast. My room phone was out of order and in 10 minutes was ready. The Room service very good, nice and polite.

Date of stay: March 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
1  Thank obregon121981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this reviewResponded 16 March 2020

Dear Guest,

Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards.

We hope to see you really soon.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2020 via mobile

We stayed 2 nights at this hotel; here the issues we experienced:

1-Bathroom door didn’t close
2-Breakfast is basically bunch of fried stuff (bacon was like eating a sandal)
3-Second night next room guest were really loud till 3 am, went down to reception to get some help and they didn’t do anything at all (their solution was to move us to another room at 3 AM, had to pack all our stuff back without any help)
4-We came back after check out (1 pm) to wait for our flight (10:30 pm) and when we asked for use the pool to make some time while we wait they did not allow us just saying “no, only guest” when we already stayed 2 nights as mentioned before!!!!
5-also hotel facilities looks old and lack of maintenance

When u pay more than $250 for 2 nights u are expecting to have a good service and be treat with respect! By letting people to use the facilities ones checked out u also can get more revenue and positives comments on social media... THIS IS NOT THE CASE!

Don’t stay in this hotel, there’s a lot of options in the same area like Radisson, Intercontinental and more!

Thanks for nothing!

Date of stay: March 2020
Trip type: Travelled as a couple
Thank andr_sb370
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this reviewResponded 16 March 2020

Dear Guest,

We were very disappointed to read your experience during your stay in our Barceló Guatemala City hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We want to apologize for not being able to make you feel supported, we do our best to offer a caring and personalized service giving all the possible solutions to make sure you fully enjoy your stay among us. We genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future.

Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2020

I stayed 3 different nights within 12 days in Barcelo hotel Guatemala city. Great service, friendly staff, excellent amenities, excellent gift/souvenir shop.
They have a gm and a pool. There a supermarket around the corner. The rooms are large and quiet
my only (minor) gripe is the buffet breakfast could be better

Date of stay: February 2020
    • Value
    • Location
    • Service
2  Thank Tony A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this reviewResponded 11 March 2020

Dear Guest,

Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards.

We hope to see you really soon.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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