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Traveller rating
1,372
867
221
89
65
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All reviews sports bar close to the airport breakfast buffet great hotel japanese restaurant business center hot tub free shuttle shuttle service felt very safe minutes from the airport comfortable rooms strikers guatemala amenities city balconies
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Reviewed 22 January 2018

Everything was great about this hotel. They went beyond the expected to the exceptional! Everyone was friendly and anxious to provide excellent service. The room was on the first floor with access to a private and public courtyard. We listened to the music two nights and it was good. The singer from Costa Rica was exceptional! Overall our stay was the best on our trip!

Date of stay: January 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank Benson G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloManager, other at Barcelo Guatemala City, responded to this reviewResponded 25 January 2018

Dear Guest,

Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations.
We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services.

Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2018

excellent hotel good restaurants good price excellent service in every way. very good swimming pool as well as there gim, every time i'm there i enjoy my time a lot, this hotel is excellent for any occasion, with family by your self on a business trip

Date of stay: September 2017
Thank vmorales2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloManager, other at Barcelo Guatemala City, responded to this reviewResponded 25 January 2018

Dear Guest,

Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards.

We hope to see you really soon.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2018

We've stayed at this property many times over the past 12 years. On our last visit, we noticed how tired and shabby the rooms are looking, they are definitely in need of a remodel. It's impossible to take a shower without getting water all over the floor due to the poor shower door design. It's also annoying that the bathroom door is just a sliding door that doesn't stay shut. We had something dripping from the ceiling all night.

The staff is great, and there is an exceptional breakfast buffet. The pool is nice, but it's hard to find towels in the evening. The staff puts towels out in the morning, but never refreshes the supply or cleans up the used ones that people leaving laying around.

On our return trip to the airport, our shuttle van sounded like it was about to fall apart. It had very squeaky brakes and rattles everywhere that made me question our safety.

Date of stay: December 2017
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank 16months
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloManager, other at Barcelo Guatemala City, responded to this reviewResponded 25 January 2018

Dear Guest, First at all, Barceló Guatemala City Hotel would like to thank you for have stayed in our hotel and share your experience in Barceló. We are sorry that during your stay you have suffered those inconveniences. Your comments will help us to continue improving our service and quality standards. We hope to see you at our hotel again so we can offer our quality services beyond your expectations. Best regards.

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Reviewed 7 January 2018 via mobile

This special oportunity we spend the time for New year eve in This Comfort hotel. Like every family we enjoy the place, the pool, the restaurants, the gym, the courts and of course the room. We really like the hotel the service was nice too. Me kids love the pool. Recommended. Just the New year party could be much better.

Date of stay: December 2017
Trip type: Travelled with family
Thank Sierrita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this reviewResponded 10 January 2018

Dear Guest,
Thank you for taking the time to write about our service and facilities. Your review will help us to keep our high service standards. We hope to see you very soon in Barceló Guatemala.
Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2018

I stayed here before flight and it was really close to the airport I was there in less than 10 minutes. Rooms were super comfy and nicely decorated. they have a great swimming pool which was nice to relax in before my flight.

Date of stay: November 2017
  • Trip type: Travelled solo
    • Rooms
    • Cleanliness
    • Service
1  Thank rlarnavd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this reviewResponded 10 January 2018

Dear Guest,

Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations.
We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services.

Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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