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Reviewed 3 March 2020

This property has the habit of kicking guests out even though your payment has gone thru. On top of that, they do not honor the category that you have booked and do not refund the difference. To make matter worst, when their so-called revenue manager tried to mitigate and promised to revert after consulting with the hotel GM, they never revert. This property is also handling some gang-like events. During the event, they will allow those guests to make all the ruckus without considerations for the rest of the guests.

Date of stay: November 2019
Thank 942tangj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrupoAzur, General Manager at Radisson Hotel & Suites Guatemala City, responded to this reviewResponded 4 March 2020


Dear 942tangj,

We are sorry to hear that you had a negative experience and appreciate taking the time to provide feedback.
Radisson Hotel & Suites Guatemala City takes reviews very seriously and its our priority to ensure all guests received an oustanding service while in a safe and welcoming enviroment.

I hope that you will revisit so we can make amends in some way for your dissapointment.

Best regards,

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2020

Date of stay: February 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GrupoAzur, General Manager at Radisson Hotel & Suites Guatemala City, responded to this reviewResponded 30 March 2020

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 1 March 2020

Date of stay: February 2020
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GrupoAzur, General Manager at Radisson Hotel & Suites Guatemala City, responded to this reviewResponded 30 March 2020

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 29 February 2020

Date of stay: February 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GrupoAzur, General Manager at Radisson Hotel & Suites Guatemala City, responded to this reviewResponded 30 March 2020

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 28 February 2020

Date of stay: February 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GrupoAzur, General Manager at Radisson Hotel & Suites Guatemala City, responded to this reviewResponded 28 February 2020

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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