Stayed in the hotel for six days. The staff was great, courteous and accomodating. The facility is gretaly located in Guatemala City and is superbly maintained. The breakfast bar was tremendously well assorted and th efood delicious. Guest rooms were very nice and the beds super comfortable. Will definitely stay here again when visiting Guatemala City.

My wife and I stayed just 1 night at this hotel – it was the fourth leg of our tour of Guatemala and Costa Rica. It was selected because of its proximity to the airport. Arriving after 10 pm, check in was smooth – we were assigned a third floor room half way along a corridor. The room was spacious and furnished functionally. The bathroom had a large step in shower – the water was hot and at a good pressure It was reassuring to have a large safe to secure our valuables. We were booked to eat in the café style American restaurant for breakfast. We were told that we could order what we liked, but when I selected fresh fruit and a cooked breakfast I was informed that this exceeded my entitlement (this was a travel agency booking). Eventually I was permitted a small plate of fruit with my cooked meal. Service was less than slick – we had to ask for menus, more coffee and the bill.

We only stayed in this hotel for 12 hours so it is not possible to comment on its facilities. It was perfectly adequate in meeting our needs. The corporate nature of the hotel meant that it was lacking in character – it could have been in any large city.