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Reviewed 22 August 2018

The staff was friendly and accommodating. Special thanks to Tamika, Dominique, and Mary. Our room was clean and comfortable. Can't beat the price! Great location for visiting my family and seeing area attractions!

Date of stay: August 2018
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank Carolyn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Atlanta - Alpharetta - Northpoint - West, responded to this reviewResponded 23 August 2018

Carolyn, it was a pleasure having you as our guest at Extended Stay America. We are glad to know our ideal location was perfect for you and that you were happy with the value we offer. Your kind compliments will be shared with the entire team. Thanks for the perfect feedback, and we look forward to seeing you & your family back soon.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2018

My company is moving me from California to Alpharetta. I'm staying at Extended Stay until I find a home. The staff is very friendly, professional and courteous. They make you feel at home. The rooms are clean and the hotel is close to restaurants and the mall. I did not give them a 5, because, in my opinion, the hotel needs to be updated.

Date of stay: May 2018
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank ihv4kids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Atlanta - Alpharetta - Northpoint - West, responded to this reviewResponded 21 May 2018

Thank you for staying at Extended Stay America. We are delighted to read you liked our courteous service and your well-appointed room. Your feedback is valuable as it will help us improve our facilities moving forward. Please enjoy rest of your visit and let us know if there is anything we can do to make it even more memorable.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2018 via mobile

Very pleased with the manager Tracy and all the staff. Went above and beyond to accommodate me when I moved to Georgia. Michael at the front desk really helpful. Would definitely say to stay at this location

Date of stay: March 2018
Trip type: Travelled solo
Thank Leo G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Atlanta - Alpharetta - Northpoint - West, responded to this reviewResponded 1 April 2018

Leo, thanks for the awesome feedback. We are delighted to know all went great during your stay and that you were very much impressed with the top-notch service provided by our associates. We will surely share your praises with Tracy and Georgia. It was a pleasure having you at Extended Stay America, and we look forward to hosting you again soon.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2018 via mobile

Great establishment! With such a welcoming staff that makes you feel right at home. I would recommend this place to anyone working in the area or even visiting from out of town. Even you are just looking for a change of pace with a great surrounding environment, this place is just for you!

Date of stay: March 2018
Trip type: Travelled solo
1  Thank Raphael T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Atlanta - Alpharetta - Northpoint - West, responded to this reviewResponded 29 March 2018

Raphael, thanks for making Extended Stay America a part of your travel plans. We are thrilled to know all went great during your stay and that our service and facilities were to your satisfaction. Thanks once more for your business, and we look forward to having you as our guest again in the near future.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2018

My family and I stayed here for two nights in between selling a house and buying another, both in the general area. The location is terrific for easy access to GA 400, the local mall (Northpoint), and numerous businesses.

The staff is friendly and helpful. Room descriptions, however, leave a little to be desired. I had booked a “one-bedroom suite”, thinking that there would be an actual bedroom (or at least a divider wall). That’s not the case. The bed and living area are pretty much the same room. The website photos don’t designate which room is which, so I couldn’t determine that beforehand. It was fine, especially for two nights, but Extended Stay’s definition of a “1BR suite” and mine apparently differ.

Breakfast is complementary, but is limited to coffee, pre-packaged muffins and granola bars. Again, for a short stay, no big deal. For a long-term stay, though (especially if you’re staying with kids), it’s perhaps something to consider.

Room tip: Ask for extra pillows at the front desk. The ones in the room are thin.
Date of stay: March 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Eric J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Atlanta - Alpharetta - Northpoint - West, responded to this reviewResponded 29 March 2018

We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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