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“Worst hotel stay”

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Best Western Apalach Inn
Ranked #1 of 5 Hotels in Apalachicola
Certificate of Excellence
GreenLeadersBronze level
St. Augustine, Florida
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Worst hotel stay”
Reviewed 17 September 2011

Dingy and old, it was nothing like the pictures. The rooms smelled bad and the staff was apathetic. Worst of all was the sheets on the bed were so obviously not changed since the last patron that I stripped the bed and used a blanket from my car. To top it off I was overcharged for a night that we did not reserve. In answer to my inquiries the staff on the phone told me "The manager is out of town and I don't have the authority to refund." and "We don't know when he will be back...he likes to surprise us."

Room Tip: Go elsewhere
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  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
5 Thank Stephen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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587 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (71)
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English first
Ponte Vedra Beach, Florida
Level 6 Contributor
154 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 8 September 2011

Recently my sister was married on St. Georges Island and she arranged for a block of rooms at this hotel. My wife made a reservation for the Saturday night of the wedding, and I submitted my credit card upon check-in. I was told, however, that they expected me the night before as well as for the Saturday night. I told them this was wrong and that I had only ever needed the reservation for Saturday night. I submitted my credit card and signed the register for my stay. First lapse of communication error on the part of Best Western.

Two weeks later my wife tells me her credit card has been charged $245.50 for three nights' stay at the Best Western! She is extremely upset and says that she spent an hour on the phone trying to get this resolved. She was issued a credit for $29.68 for the "third" night. What "third" night? She is told that my credit card will be charged the difference and she will be credited, but that it may take some time because it has to come from Best Western "Corporate". Second lapse of communication.

We try and get this resolved, but the manager, Mr. Atul Patel, never returns her calls. I call and try and get this resolved but, again, Mr. Atul Patel does not return my call. Another employee (I think his name was Ajay, but he was very hard to understand) verifies that my wife has been credited for the third night. What third night?
Mr. Atul Patel finally calls me, after I am sure he received a frantic call from Ajay. He promises me that that night he was going to credit my wife's credit card for the two night stay ($215.82) and he would charge my card for only one night stay ($107.91). But if this is the case, what does Best Western "Corporate have to do with the previous statement made by Mr. Atul Patel. I think I am getting some relief. But I am wrong.

Today I checked my credit card balance and I have been charged $215.82 for two nights' stay, after Mr. Atul Patel assured me I would only be charged for one nights' stay. I am not surprised, but call the Best Western again and ask for Mr. Atul Patel. Dana, probably the most patient person in the world, called me back to discuss the situation with me. She tells me point blank Mr. Atul Patel told me he was going to charge me $215.82 for two nights. So, not only did he lie to me, he lied to his employee!

The fact is no one knows how many nights my reservation was for. Ajay thinks it is for three nights, Dana tells me there are actually two reservations for me, and Mr. Atul Patel can not seem to tell the truth. At this point I do not expect to get a credit for the one night. I will not stay at a Best Western again, though. Ever. And Facebook, Twitter, and LinkedIn will have an entry about this property and their policies.

Room Tip: Do not make a reservation at this hotel; save yourself the aggravation!
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  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
6 Thank Lowpro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level 3 Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 25 August 2011

This accommodation needs updating. Dining area unable to cope with guests at breakfast time as there is not enough seating. Would not stay for more than one night.

  • Stayed April 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank SeymourMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Louis, Missouri
Level 4 Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 31 July 2011

We stayed here multiple days and were very pleasantly surprised! Our room was nicer than the web pictures suggested. It looked like it had been recently updated and was very large. Our room was clean and the staff was very friendly. We enjoyed our stay here and would stay again if in the area.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank waldmanenator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reno, Nevada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 31 July 2011

Stayed on a Tuesday night. Room was very spacious and comfortable. Staff was curteous. Free breakfast had a lot of items. Convenient to town, yet far enought to be quiet. Maybe a bit pricey, but excellent value for the money. I would return.

  • Stayed June 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank ask4geo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Apalach Inn

Property: Best Western Apalach Inn
Address: 249 Highway 98 West, Apalachicola, FL 32320
Phone Number:
Region: United States > Florida > Florida Panhandle > Apalachicola
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Apalachicola
Price Range (Based on Average Rates): €€
Hotel Class:2.5 star — Best Western Apalach Inn 2.5*
Number of rooms: 42
Official Description (provided by the hotel):
Stay at this charming hotel in the Gulf Coast community of Apalachicola, Florida known for the friendly people and unspoiled natural resources.The Best Western Apalach Inn, located in the panhandle of Florida, offers hotel guests easy access to miles of pristine beaches, excellent fishing, golf and acres of National and State Forests to explore. Hotel guests are just minutes from St. George Island Beach, the Apalachicola River and St. Joseph Peninsula Stated Park. All well-appointed guest rooms feature high speed Internet access and cable satellite television with HBO®. Hotel amenities include a complimentary full hot breakfast, an outdoor swimming pool, free parking and exterior corridors. While in Apalachicola, hotel guests may choose to feast on some of the fresh seafood that Apalachicola is famous for. Take a day and explore the Marianna Caverns or the Wakula Springs, both situated a couple hours drive from the hotel. Families will especially love the Fun Center, just 7 miles away or spending the day on any of the nearby Florida beaches. Other nearby attractions to explore include the Gorrie Museum and Cape San Blass. Make an online reservation today and save at the Best Western Apalach Inn in Apalachicola, Florida. ... more   less 
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Also Known As:
Best Western Apalachicola
Apalachicola Best Western

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