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“Customer Service is Lacking”
Review of Hotel Metropole

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Hotel Metropole
Ranked #9 of 20 Hotels in Avalon
Certificate of Excellence
FULLERTON, CA
Level 5 Contributor
73 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Customer Service is Lacking”
Reviewed 27 March 2012

Don't bother making any 'special' requests when you get there, the staff is completely indifferent to them. I booked my room in January. After reading the recommendations about avoiding the 2nd floor, I asked upon arrival (when I learned this is exactly where they were putting me!) for a different room on a different floor. Nope. Nada. Nil.
Front desk informed me that the rooms had already been assigned and there would be NO changes. Really? So, the friends I was traveling with who booked their rooms less than a week before our trip had the same, or in one case, better rooms than I, who booked mine 2 months ago? Hmmmm was it coincidence that the room I ended up getting had a view of the rear loading dock of the Von's grocery store...i think not! I am giving them a three only because the room was clean and comfortable...I will not stay here again.

Room Tip: chose a different hotel
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  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BEEHAVE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (130)
Date | Rating
  • English first
  • French first
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English first
Level 4 Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 26 March 2012

Excellent Customer Service. Thorough and VERY friendly. Can't wait to get there.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank crystalwells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
23 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 22 March 2012

If you have the extra money, request the 3rd floor ocean view room. Beautifully decorated, fantastic sunrise view of the ocean, with very comfortable furnishings.

Room Tip: Third Floor, Ocean View.
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Erdabus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, Arizona
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 March 2012

Read reviews and when I made reservations asked about specific rooms that we rated well in reviews. Got a 2 queen room with fire place and balcony 3rd floor and it has an ocean view even though it looked out over courtyard. We were in 303 last room on floor. I will stay again the rates before April are reasonable and the Continental breakfast is just that, but I did go to a nice coffee shop to right of hotel and they had fresh bread and quiches with awesome coffee.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank B M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
Level 4 Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 27 February 2012

I have stayed at several hotels in Avalon, I love this hotel! The staff was so nice and helpful. They took great care to make our stay wonderful! We had a lovely room on 4th floor with an ocean view. Quiet, clean, great breakfast, good location. Loved staying here!

Room Tip: 4th floor has best views
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  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank michelemoore2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Metropole

Property: Hotel Metropole
Address: 205 Crescent Ave., P.O. Box 1900, Avalon, Catalina Island, CA 90704
Phone Number:
Region: United States > California > Catalina Island > Avalon
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#4 Spa Hotel in Avalon
#8 Family Hotel in Avalon
#8 On the Beach Hotel in Avalon
#8 Romantic Hotel in Avalon
Price Range (Based on Average Rates): €€€
Hotel Class:3 star — Hotel Metropole 3*
Number of rooms: 52
Official Description (provided by the hotel):
Hotel Metropole is the finest beachfront hotel on the island. VIP Oceanfront suites, jacuzzi baths, balconies, fireplaces available, complimentary continental breakfast, 40" flat screen TV's, free wifi, L'Occitane products, Frette linens, slippers & robes, rooftop jacuzzi and sundeck, private 2-bedroom Beach House, A Touch of Heaven day spa. The Metropole Market Place is just downstairs: miniature bowling, XT theater and arcade, Metropole Cafe, Coney's famous eatery, M Restaurant by ZEST, full service beauty salon, jewelry, clothing, unique gifts, gallery, special coffees and freshly baked treats, natural products and holistic remedies. Our property has everything you need for an amazing vacating on Catalina island! ... more   less 
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Also Known As:
Metropole Hotel Avalon
Hotel Metropole Catalina Island, CA - Avalon

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