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9 - 14 of 87 reviews
Reviewed 3 January 2018

This property is convenient and clean. Staff are competent and polite. We have not had any issues with insects or odors, as others have reported. It is difficult to get a receipt upon check-out, when anyone departs before 5:30AM. Front desk is not officially open at that hour. They are one chain that does not charge for parking! That's a biggie for us!

Room Tip: If you set up a profile with them they give a 10% one-time discount!
  • Stayed: November 2017, travelled as a couple
    • Location
    • Sleep Quality
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Thank margaretp783
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Oakland - Alameda Airport, responded to this reviewResponded 4 January 2018

Thanks for evaluating your stay with us. We are pleased to know you had a nice stay with us and that you were satisfied with our service along with our facilities. It was a pleasure having you with us, and we hope you both will choose us again on a future date.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2018

I have to rate this room just a bit above average due to the professionalism that the staff exhibited but not at a very good for the reasons documented here in and stated prior. In addition the first room I was given had some stains on the sheets. The second room had dirty calking all around the outside of the tube that was a huge turn off. The third room that I did stay in had out dated furniture, dirty windows, oven not clean, coat rack bar to hang your clothing on covered with dirt on it so thick you could literately see the dirt and lastly the case that housed your room temperature settings had dirt and grime in there that could be seen. I had to wipe down the controls, clean the oven and just wipe every thing down with Clorox wipes. The amenities in the room were great though and just what I was looking for. Full size refrigerator, stove w/oven, microwave and couch. Overall all I had a decent experience.

  • Stayed: January 2018, travelled as a couple
    • Value
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Review collected in partnership with Extended Stay
Thank saundras2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Oakland - Alameda Airport, responded to this reviewResponded 4 January 2018

Saundra, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.

Sincerely,
Hotel Management

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Reviewed 20 November 2017

This chain is a consistently great location for mid-range long term working accommodations. It is clean, quiet, and comfortable. I am hooked on this brand and will always try to stay at one of these during travel for business or pleasure.

  • Stayed: November 2017, travelled on business
    • Value
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Review collected in partnership with Extended Stay
Thank rollandf723
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Oakland - Alameda Airport, responded to this reviewResponded 21 November 2017

Thank you for reviewing your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score and that you enjoyed your experience with us. We appreciate your business and hope to welcome you back soon.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2017

Going on gov't travel, I don't have high expectations for hotel rooms, as we usually travel on a tighter budget. However, this hotel surpassed any lowered expectations to the point that I would have rather stayed at a Motel 8. From the group of 12 I traveled with, 11 of us had room issues. The worst being that one room smelled so profusely like septic sewage that she had to transfer rooms, and another coworker had a watery bag of trash/waste sitting in her kitchen sink when she first checked into the room. Lastly, the "free breakfast" was comprised of a handful of prepackaged muffins and granola bars, which was already finished by like 7:30 (free breakfast is offered 6:30-9).

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Extended Stay
Thank rossmC9056OG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Oakland - Alameda Airport, responded to this reviewResponded 9 November 2017

Rossm, we apologize for the issues you encountered while here and the inconvenience they caused. Your comments have been shared with the entire team, and we will take the appropriate steps to prevent these problems from happening again. We would like to regain your trust and hope you will give us that chance in the future.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2017

I use this hotel for my company's guests, and they are always so helpful! The guests have nothing but wonderful things to say about the service they receive. The Manager Francisco has been more than a pleasure to work with!

  • Stayed: October 2017, travelled on business
    • Rooms
    • Service
Thank lilmsbossy09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Oakland - Alameda Airport, responded to this reviewResponded 3 November 2017

Thank you for choosing to stay at Extended Stay America. We are delighted to know you were comfortable here and were impressed with the exceptional service provided by our staff. We will be sure to share your compliments with Francisco for a job well done! It was a pleasure hosting you, and we look forward to seeing you again soon!

Sincerely,
Hotel Management

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