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All reviews thousand oaks front desk club floor malibu beach westlake village fifth floor starbucks coffee wedding party breakfast buffet is free parking business hotel hotel bar outdoor pool rooms are nice business trip self parking nice stay
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4 - 9 of 572 reviews
Reviewed 8 October 2018

Stayed here last minute to get away from the overpriced Hilton resort in Oxnard/ Ventura. What a p,easy to suprise. Decent accommodation ,, reasonable price. The best cocktails in California served by a lovely barman. Fair breakfast and nice pool for swimming. Also had laundry facilities that were very useful as we had been travelling for several weeks.

Date of stay: September 2018
Trip type: Travelled as a couple
Thank Billy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterA4999, General Manager at Sheraton Agoura Hills Hotel, responded to this reviewResponded 9 October 2018

Thanks for staying with us. We appreciate your feedback!

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Reviewed 4 October 2018

We stayed at this hotel for 3 days and was very disappointed. The location and pool were great but the rooms were dirty, bathrooms had mold, carpet dirty; food was expensive and salty; General Manager Peter Awad was rude and unprofessional. He did not care about our concerns and just gave us lots of excuses.

Date of stay: September 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank jack35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterA4999, General Manager at Sheraton Agoura Hills Hotel, responded to this reviewResponded 5 October 2018

Dear jack a 35,

Thank you for choosing to stay at the Sheraton Agoura Hills Hotel and providing your honest feedback on the Guest Satisfaction Survey.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations.
Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Agoura Hills.


Sincerely,
Peter Awad

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Reviewed 26 September 2018 via mobile

I stayed at the Sheraton Agora Hills over Labor Day weekend over the Hyatt. Big mistake. Hotel grounds and rooms were average at best. But what takes this hotel to below average status - the hot water was no longer working. Had to go to my friends room at the Hyatt to shower. Front desk agent said they would remove the parking charge and accommodate me with some points. Neither happened. I called the hotel back after a few days and was told by the hotel they would reverse the parking charge and the manager would return my call. Again - neither happened. Twice they told me something that did not happen and I am still waiting. NOT a good way to conduct business.

Date of stay: September 2018
Trip type: Travelled with friends
1  Thank Xander S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterA4999, General Manager at Sheraton Agoura Hills Hotel, responded to this reviewResponded 26 September 2018

Thanks for staying with us. We appreciate your feedback!

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Reviewed 24 September 2018

This beautiful venue delivers! They provide the finest service. We never have to worry because everything is handled promptly, efficiently and always friendly. It is a joy to come back to this wonderful venue!

Date of stay: September 2018
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank joyce370
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterA4999, General Manager at Sheraton Agoura Hills Hotel, responded to this reviewResponded 25 September 2018

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

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Reviewed 23 September 2018 via mobile

Dirty hotel, front desk not helpful, no valet on a Saturday, needs a complete overhaul. Had to walk with bags through first floor side entrance. Dark and dingy rooms and hallways. Sheet had a black shoe mark on side of bed.

Date of stay: September 2018
Trip type: Travelled with friends
1  Thank Karen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterA4999, General Manager at Sheraton Agoura Hills Hotel, responded to this reviewResponded 24 September 2018

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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