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4 - 9 of 68 reviews
Reviewed 10 December 2018

Stayed here for two nights while visiting family. First issue started at check-in. Rate I was charged was higher than the rate I booked. Was told by front desk staff that "the rate went up". What? Once I book, that is the rate I should be charged. There was another women at the front desk who I believe was either the manager or franchisee and she was able to resolve.

The room furnishings appear updated and the bathroom was small but updated as well. First impression was very positive but.........

When climbing into bed I noticed what appeared to be blood stains on the sheet. Took it to the office and got another sheet. The second sheet had to be returned as well. Looked like someone picked their nose and used it as a tissue. Finally the third sheet was clean.

Odd water pressure in shower. The colder the water the stronger the pressure. Very weak water pressure if you like a warm/hot shower.

Found two bugs in room the second day. One appeared to be some kind of beetle. Not sure what the other was. I assume these get in the room if the cleaning staff leaves door open while cleaning room. Did not bother mentioning this to front staff as I was leaving in the morning and what would they do about it anyway.

Breakfast was not very good. Eggs shaped like hockey pucks that were hard and dry.

Hotel sits back off of a major road with plenty of eating options. Others have commented about road noise but I did not have an issue with that.

Will likely stay in Guntersville on my next visit.

Date of stay: December 2018
2  Thank JAR713
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 October 2018

Had to book rooms last minute due to a funeral.
Group included 2 elderly people that walk with canes, and one with a broken ankle. We had to take 2nd floor rooms. Asked where the elevator was, there isn't one. Not good at all.

They have full size mattresses on Queen box springs, be careful.
Room 1 had no issues. Room 2 had a toilet that clogged and overflowed. We were moved to another room with the exhaust fan hanging from the ceiling and not working.

The pool is covered with scum, not that swimming in N Alabama is happening outside in October anyway. The advertised gym was closed during the entire stay with an "out of order sign".

Room 2 had torn duvets, then we found a large yellow stain on another. Gross.

Breakfast was available, but was rarely replentished. We also ended up at McDonalds each morning, similar to those above. The sign to not take food back to the room was tacky. Considering 3 folks couldn't do steps and the non existent elevator, they had McDonalds.

The noise coming from 231 is the worst I've ever had it a hotel room.

This hotel would step up it's game if it had some competition, but it does not. We would stay there again only because I don't want to drive from Huntsville daily to visit family.

Date of stay: October 2018
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank dawright0310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2018

Literally the only place in Arab to stay, exterior looked clean, room interior was OK, then the fun started.
Hotel is behind McD and near a major highway so bring your earplugs. Air con was quite literally the noisiest thing I have ever heard, it almost drowned out the exterior. Either way it was NOISY in the room. Internet is straight out of dark ages dial up, so SLOW. The "free" breakfast is free because your could donate the WW2 surplus items. Biscuits that where better suited to the NHL, coffee from the dark ages, etc.
Overall I would drive the 20 mins to another place.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank darmah59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2018 via mobile

We thought it would be nice, our carpet was stain very badly, it was gross. I was looking foward to going to the pool, but there was loud foreign music blasting all day, on a weekday. The manager is foreign and extremely rude and should be fired, .Apparently Im not the only one that thinks thhat, according to other reviews! Check out is at 11 a.m.
Got a knock on the door for housekeeping at 10a.m. Went to talk to the manager about it and she was very rude, however the housekeeper was an American woman and she had the decency to apologize! Thank you and u deserve a better job than that! Also my wife walked to McDonald's for breakfast instead of eating there, cuz there is a sign that state's to not take the food back to ypur room. Seriously!

Date of stay: August 2018
Trip type: Travelled on business
Thank Karie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Inn A, Guest Relations Manager at Quality Inn Arab Hwy 231, responded to this reviewResponded 17 August 2018

Thank you for taking the time to complete our online review regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Julie Smith
Front Desk Associate

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2018

Average small town motel. Was promised a room in the front when booking, but when we got there, we had to take one in the back, and as I am handicapped, it was more trouble for me. The handicap room was rented already. Clean enough, but somewhat shabby overall. We have relatives close by, and this is the only decent place to stay anywhere close.

Room tip: Get one in front if you have a handicap.
Date of stay: July 2018
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Alice W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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