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Reviewed 5 April 2018 via mobile

All I can say is thank you to Eddie the assistant manager and all the staff. We had issues with our first room (city view) which after our first night sleep had no hot water the next morning. As we were there for a special celebration for my wife, the hotel upgraded us to a beautiful suite the next day. Outstanding is all we can say. Thank you for a memorable stay.

Stayed: April 2018, travelled with family
1  Thank 1STTIMEBERLIN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_The-Willard, Hotel Manager at Willard InterContinental Washington, responded to this reviewResponded 10 April 2018

Thank you for such a complimentary review. While we never wish for our guests to experience any shortcomings during their stay, in the chance they do our staff work incredibly hard to rectify the situation immediately. We're thrilled to learn this was the case for you and that Eddie was able to resolve the issue and create a memorable stay for your and your wife at our historic property. We greatly appreciate your patience and flexibility with the matter and hope to welcome you again in the not so distant future.

Regards,

Simon Chapman
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

An exceptional hotel, excellent staff and an amazing location right next to the White House! Within walking distance to the National Mall and all of the monuments. It is always a pleasure to stay at the Willard!

  • Stayed: April 2018, travelled with family
    • Value
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Review collected in partnership with this hotel
Thank Jones959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_The-Willard, Hotel Manager at Willard InterContinental Washington, responded to this reviewResponded 10 April 2018

Thank you for your kind words. We're happy to hear that you continue to find staying at The Willard to be a pleasure. Exceptional hotel, excellent staff, and amazing location are all things we love to hear from guests when describing The Willard experience. We look forward to welcoming you back soon for another excellent stay.

Regards,

Simon Chapman
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

The Willard is a historic Washington hotel with quite a history having hosted US Presidents, foreign heads of state and international personalities. It is centrally located only a few blocks from the White House. It has been completely updated.
The service is excellent and the staff is very friendly and accommodating from the time you arrive. It is old world charming. The rooms are a nice size and very comfortable. the food is excellent.
There were many families and business guests staying at the hotel.

Room Tip: Rooms facing the front of the hotel were bright facing a park and all were very quiet.
  • Stayed: April 2018, travelled on business
    • Location
    • Cleanliness
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Thank cjcxfile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_The-Willard, Hotel Manager at Willard InterContinental Washington, responded to this reviewResponded 10 April 2018

Thank you for taking the time to share feedback on your recent stay at the Willard InterContinental. We take great pride in the history and uniqueness of our property. Steeped in 200 years of history, the Willard has welcomed a great number of historical figures from U.S. presidents to foreign heads of state, to actors and authors, etc. If you weren't able to visit our History Gallery, located off of our F street entrance, I would highly recommend it on your next visit to The Willard as it does a wonderful job chronicling the hotel's storied history since 1818.

It was also such a pleasure reading your kind words regarding our staff. Hearing that you found our service excellent, and our staff to be very friendly and accommodating is music to our ears. We will be sure to share your feedback with our team.

Thank you again for your review. We hope to have the pleasure in welcoming you back to our historic property soon.

Regards,

Simon Chapman
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018

Our room was beautiful. Housekeeping kept our room in tip top shape. All of the staff here is very friendly and helpful. We had a wonderful Easter Weekend all around D.C.. Easter Brunch at the Willard was excellent! It was a wonderful mini vacay for our family!

  • Stayed: April 2018, travelled with family
    • Value
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Review collected in partnership with this hotel
Thank rcck4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_The-Willard, Hotel Manager at Willard InterContinental Washington, responded to this reviewResponded 10 April 2018

Thank you for your review. Hearing that you and your family had a wonderful mini vacation at the Willard InterContinental pleases us immensely. It was also such a pleasure to read your kind words about our friendly and helpful staff and to learn that you found our Easter Brunch to be excellent. We will be sure to share your feedback with our team.

Thank you again for your review. We look forward to welcoming you back to The Willard for another great stay in the not so distant future.

Regards,

Simon Chapman
Hotel Manager

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Reviewed 3 April 2018

The entire staff was exemplary. We especially wish to compliment the manager, the warm welcome from the wonderful professional on duty, and Eddie. Also, the person on duty whom I reached when I did not feel well on Saturday evening. We could never have asked for more. Our granddaughter, age four, stayed with us in our suite on Friday evening and asked if she could live at the Willard. We completely understand!

Room Tip: We were upgraded to a wonderful suite. )However, it was next to a heavily used elevator, and sleeping was difficult. That said, the suite was a special one. Seeing the Capitol and Washington Monument from windows was a joy! Providing films to purchase, however, would be a welcome addition, especially with the elevator noise. Also, it would have been lovely if your restaurants provided matzoh (We left gratuities in the room and at the desk for all who made our holiday with you so special.) Deep gratitude for all!
  • Stayed: March 2018, travelled with family
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Review collected in partnership with this hotel
Thank sarakay1710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_The-Willard, Hotel Manager at Willard InterContinental Washington, responded to this reviewResponded 10 April 2018

Thank you for such a complimentary review. We are appreciative of your feedback and deeply humbled by your kind words regarding out staff. I may be bias, but I too believe The Willard staff are exemplary. They work incredibly hard to ensure that our guests are well taken care of and have a memorable stay while with us. Hearing that this was the case for you and your granddaughter is music to our ears. We hope to have the opportunity to welcome you again to your "second home" in the not so distant future.

Regards,

Simon Chapman
Hotel Manager

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