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Reviewed 13 June 2022

When you enter the building it takes your breath away. It is beautiful! HOWEVER, it totally misleads you to believe that the room will rise to the same standards. In the room I had to hold my breath because there was an overwhelming musty smell in two of the three rooms that were presented to me. After a day or so the third and final room began to have a hint of the same musty moldy smell

The manager Salim Achenani, along with the waitress named Do in the restaurant were TOP NOTCH along with a host of other hotel staff whose names I cant recall were GREAT. Salim gave us a reasonable room credit and that made things much better. I would never stay there again, but I would visit the restaurant and say hello to the manager and his great support staff that work there.

Date of stay: June 2022
  • Trip type: Travelled on business
    • Value
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    • Cleanliness
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Review collected in partnership with Hyatt Hotels
Thank ypate
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GCC Property Reviews, Owner at Hyatt Regency Washington on Capitol Hill, responded to this reviewResponded 14 June 2022

Hello ypate,

We do apologize if the room did not meet cleanliness expectations and appreciate you making us aware as this is not consistent with standards. Your feedback has been shared with management to be addressed. Although there was a negative experience with your room, we are happy to hear the staff was accommodating and generous with the room credit and delighted to hear that made things much better. Thank you for sharing your experience with us, and we thank you for choosing Hyatt.

Best,
Anisa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2022

Good hotel poor food choices. I dined in the hotel on the first night. What I ordered on the menu was not what I received per the menu description. Food choices in the gift shop were limited. I tried a piece of cake that was dry and seemed to have been there awhile.

Date of stay: June 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank tinarein2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GCC Property Reviews, Owner at Hyatt Regency Washington on Capitol Hill, responded to this reviewResponded 14 June 2022

Hello "tinarein2022",

We do apologize if the food did not meet expectations but appreciate you making us aware. We thank you for sharing your feedback with us and hope to have the opportunity to welcome you back soon.

Best,
Anisa

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Reviewed 9 June 2022

This hotel has an excellent location and the customer service was incredible. I would stay here again on my next trip to Washington D.C.I had breakfast in the restaurant and the service was absolutely wonderful

Date of stay: June 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank jduffy2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GCC Property Reviews, Owner at Hyatt Regency Washington on Capitol Hill, responded to this reviewResponded 10 June 2022

jduffy2022,
We are so glad that your stay was pleasant and that you received excellent service during your stay.
We look forward to seeing you when you make your next trip to DC.
Tonia

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Reviewed 8 June 2022

Nice hotel. Helpful staff. Rooms are little dated compared to the rest of the hotel but clean and functional. Overnight parking is quite expensive ($62/night) but probably comparable to hotels nearby. Good access to DC monuments and other points of interest.

Date of stay: June 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Haytham A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GCC Property Reviews, Owner at Hyatt Regency Washington on Capitol Hill, responded to this reviewResponded 9 June 2022

Hello Haytham A,
Thank you for providing your feedback. We're pleased to know that our staff was helpful, and that our hotel was nice. We are sorry that our parking fees seem expensive. Please be assured that they are competitive with similar locations in the area. We do offer package rates that include parking if you are interested for future stays. We hope that you'll visit again soon.
Best Regards,
Toya

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Reviewed 6 June 2022

The Hyatt Regency on Capital Hill is great hotel for leisure and business. It is very close to Union Station and various transportation options. The amenities are very nice especially the work out area including the pool. It is easy to access the various levels in the hotel and the elevators worked well. All staff was really accommodating. It was a pleasure.

Date of stay: June 2022
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank 135pamelai
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GCC Property Reviews, Owner at Hyatt Regency Washington on Capitol Hill, responded to this reviewResponded 7 June 2022

Hello 135pamelai,

We are happy you liked the amenities offered at our hotel and it is fabulous to hear the staff was accommodating. We strive to make our guests' feel welcome and accommodate them the best way possible. We thank you for sharing your experience with us and hope to welcome you back soon.

Best,
Anisa

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