I arrived late one evening at the hotel only to discover that I had forgotten to pack my cell phone charger. Brycen went above and beyond the call of duty by going to his car and bringing me his cell phone charger so I would not be inconvenienced.More
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Taking safety measures
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I stayed at the Sofitel in Washington DC (Lafayette Square) from June18th to June 20th 2022. My stay was short but enjoyable. The staff at the Front Desk, Opaline Restaurant and Concierge Desk we’re excellent and attended to our needs. (Sorry I did not get their names). It was in a very convenient location for walking to the Museum and other tourist sites.
I have stayed at Sofitel Hotels in Europe previously so I was familiar with the brand. I would rate the hotel a 4.5 stars. My only reason for not giving it 5 stars is because it does not have a spa, pool, slippers (a very plush bathrobe was provided) and access to a microwave oven which is customary for 5 star hotels I’ve stayed at in my travels.
Dear twyla j,
thank you so much for the great review you left on TripAdvisor following your stay at the Sofitel Washington DC. We are so happy you had a great trip and that you loved our location. We are sorry that we do no have a pool or spa and offer slippers and microwave upon request only. We love to read that all the staff was attentive to your needs and provided great customer service. We look forward to welcoming you back very soon!
The Sofitel Team.
I am not one to write a review but when someone goes above and beyond we have to do it. Brycen did an amazing job from the moment we walked in. He took the time to get to know how our day was going and made sure to address all questions. He had a great vibe to him and all I could say is that I’ve been around the world and the level of customer service he displayed was second to none. Thank you tons!
Bonjour hariov,
Thank you so much for the wonderful comment you left following your stay at the Sofitel Washington DC. We can see that Brycen went above and beyond to make your stay special and we will ensure to share your feedback with him and the team. We thrive to provide great service and are so happy to see that we provided exceptional customer service.
The Sofitel Team
Sofitel is a great hotel with amazing staff. I highly recommend staying here while in D.C. Shout out to Reggie…. Thank you for taking such pride in your work. I hope you know you are appreciated.
Thank you!
Dear Mrs. Donaldson,
Thank you so much for the wonderful comment about the hotel and staff. We will make sure to share with the team, and specially with Reggie!
The Sofitel Team
Stayed for 3 nights in June of 2022 in a suite with two queen beds and a pullout at $600 per night. But, we were informed this included a free bottle of wine (we had to call for that and a small half bottle was brought up).
Arrived first day at 2;30 and asked if possible to check in a few minutes early. Receptionist, Lindsay, seemed almost happy to tell us that wouldn’t be possible and must wait until agreed upon 3 pm. Just after 3 the room was then ready. On that Thursday night the hotel was not at all busy, nor was it over the weekend.
Beds had no sheets under comforter so we called front desk and asked that sheets be put on. After a few hours they came up and put them on, making a bit of a mess of the beds. Called for room service or restaurant menu and was told to scan the sheet received on check in, which I had misplaced. Front desk said to get menu off of their website. I checked website while on phone with Lindsey, no menu there. She said she would send someone up with it. Told her not to bother.
On last night had to call housekeeping again for bedsheets (again Lindsay). A maintenance guy was sent up with one sheet, he went back when I told him we required two. On his return told him we’d make the beds ourselves!
While a lot of the staff are great, the few that are not really stand out with their indifference to their clientele. Can’t recommend this place when there is a lot of competitive choices out there.
Dear Micksandwichman,
Thank you very much for providing feedback following your stay at the Sofitel Washington DC. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.
Please allow us to express our sincerest apologies that your stay did not live up to your expectations. We are sorry your experience issues during your stay with us; specifically the challenge with the room not being ready for an early arrival and the lack of responsiveness from the team. Please rest assured that we have shared your feedback with the team in order to improve our service and product.
Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future.
The Sofitel Team
We loved the Sofitel! It was close to the White House and the location was excellent. It was very clean and lovely. The bed slept great. We loved the hotel restaurants. Coffee in the lobby was also wonderful in the mornings. I would definitely stay here again.
Dear Leslie,
Thank you so much for the wonderful comment on TripAdvisor. We are so happy to hear that you had a lovely stay and enjoyed the hotel location, cleanliness, restaurant and hotel bed. We look forward to welcoming you back very soon!
The Sofitel Team
