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Reviews (3,375)
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Reviewed 17 January 2018 via mobile

Comfortable place with very nice people. The rooms are very clean and comfortable, with plenty of space. Recommended for families, friends or couples alike. The people at the front desk and concierge are very friendly, and if you go you are sure to enjoy a very pleasant stay.

Stayed: December 2017, travelled with family
Thank Emily Gramos G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandra B, General Manager at Sofitel Washington DC, responded to this reviewResponded 19 January 2018

Thank you for your review!

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Reviewed 16 January 2018 via mobile

A great hotel conveniently located to all the attractions. Our room was nicely sized and the bed was extremely comfortable. We visited on a hot weekend in September and the a/c kept the room cool and perfect for sleeping. The room service was delicious and delivered very fast. The staff was accommodating and very helpful in navigating the city. Water pressure is a pet peeve of mine and the Sofitel delivered! The rainfall shower head was perfect! We plan on returning to DC in the spring and will stay at the Sofitel.

Stayed: September 2017
Thank 279henrythetraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandra B, General Manager at Sofitel Washington DC, responded to this reviewResponded 19 January 2018

Thank you for your review!

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Reviewed 15 January 2018

Be ready for not-so-hot water in the shower, surprise pre-added gratuities (a pot of coffee to the room...4 cups of coffee...$10 + delivery charge $10...+ 18% gratuity added for you = about 25 bucks.) Throw on your sweats and head to Starbucks across the street and bring it back! The elevators smell like grilled peppers. GREAT location, very dated decor including the carpets. Bed was awesome. TV is great. OLD style iPod docking station won't work with any newer Apple device.

Room Tip: No great views
  • Stayed: January 2018, travelled on business
    • Rooms
    • Cleanliness
    • Service
3  Thank NWWineGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandra B, General Manager at Sofitel Washington DC, responded to this reviewResponded 30 January 2018

Thank you for your review. We will share these comments with our managers. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

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Reviewed 15 January 2018 via mobile

Great location to get around Washington...perfectly situated to all the key tourist attractions the Sofitel Washington is an absolute must-stay-at Hotel. The staff are extremely professional and friendly and you feel very welcome there. If we ever go back to Washington we would stay at the Sofitel again!

Stayed: January 2018, travelled as a couple
1  Thank Nerida K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandra B, General Manager at Sofitel Washington DC, responded to this reviewResponded 19 January 2018

Thank you for your review!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2018 via mobile

First of all, this hotel has a great location if you want to be near the National Mall and all the museums and White House. However, we didn't enjoy our stay at this hotel. The rooms were on the small side and although it has been updated with modern furnishing, it's not that new nor well maintained. The biggest problem was the lack of water pressure in our showers. It's not nice at all when you stay here the coldest week of January. We had breakfast once at the hotel, and didn't go again. Very overpriced for what you get and not much service. On the last day we waited for a long time to be seated so we gave up and had breakfast across the road. The bar was also closed for renovation so you had to have drinks at the cafe? This was a very average hotel. After I made our bookings on their website, we tried to email them but received no response so we had to call them. The overall atmosphere at the hotel is a bit on the dull side.

Stayed: January 2018, travelled with family
1  Thank lovetotravelhk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandra B, General Manager at Sofitel Washington DC, responded to this reviewResponded 30 January 2018

Thank you for your review. We will share your comments with our managers. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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