We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (619)
Filter reviews
619 results
Traveller rating
22
112
231
148
106
Traveller type
Time of year
LanguageAll languages
More languages
22
112
231
148
106
See what travellers are saying:
Filter
Updating list...
9 - 14 of 619 reviews
Reviewed 25 May 2017 via mobile

I stayed at this hotel for 1 night with my husband as part of an overnight trip to Trinidad with our rep.
It didn't look too bad when we arrived. Right at the top of the hill overlooking Trinidad, the views were amazing.
We arrived in our room which was very basic. A very loud air con unit coming out of the wall which you have no chance of sleeping through the noise. There was an awful smell coming from the bathroom area and once we had showered realised it must be to do with the drainage as the water barely drains away when you shower. It took hours! We were told it would be very basic so just thought we would go and eat and have a few drinks and wouldn't need to spend much time in the room.
The restaurant and buffet were quite small but looked ok. There was a cat walking around brushing against everyone's legs whilst trying to eat which didn't seem nice but it got worse! As I went to get some food I saw cockroaches crawling along the food serving counter!! After that I couldn't eat! We thought we would just have a drink instead but when I eventually managed to order a red wine from a member of staff after about 10 minutes, she served it to me with a fly floating in it! I called her back and asked for another as there was a fly in it. She looked at me like absolute dirt, shouted at someone else and then got a fresh BEER glass and slammed it on the counter and poured me wine. No apology or anything. We went back to the room after thinking the quicker we went to sleep the quicker we could leave! We pulled back our bedsheets to find them both dirty and stained. There was no way they had been washed. I was so fed up that we just put the cover back across and slept on top of it all night.
In the morning the maids came knocking to clean the room. They turned up with just a plastic bag?! No sheets or towels, no mop and bucket, nothing. Just a plastic bag. Who knows when they change the sheets!
Avoid this place!

Stayed: May 2017, travelled as a couple
Thank kjc05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPPCHTC, Director de Relaciones Públicas at Hotel Las Cuevas, responded to this reviewResponded 6 June 2017
Google Translation

Estimado Sr/Sra Kjc0:

Ante todo agradecemos que opinara acerca de nuestro hotel en el Tripadvisor, herramienta muy importante de trabajo que nos sirve como fuente de retroalimentación y medidor de nuestros servicios.

Lamentamos que no se haya sentido satisfecho en cuanto a nuestros servicios, hemos tomado nota de las deficiencias mencionadas para discutirlas con el personal y tomar las medidas necesarias para que no ocurra en lo adelante.

Francamente le pedimos disculpas, en caso que usted no este de acuerdo con los servicios recibidos debe preguntar por la persona que atiende las relaciones pública para que tramita su queja a la Dirección y así solucionar las fallas inmediatamente.

Espero pueda darnos una segunda oportunidad para que pueda cambiar de parecer y así poder fidelizar sus días con nosotros. La ciudad de Trinidad siempre tiene abierta sus puertas al mundo.

Un saludo afectuoso,

Yatkima M. Cosme
Especialista de Relaciones Públicas.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2017 via mobile

The nicer disco place i ever seen in my life. Different and natural.
it's in a natural cave and it has very nice sounds.
you must go ! And enjoy it.
Starts at 11pm.dont miss it. Close in Monday. It is in trinidad.a lot of tourist.

Stayed: April 2017, travelled as a couple
Thank Rebeca A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPPCHTC, Director de Relaciones Públicas at Hotel Las Cuevas, responded to this reviewResponded 4 May 2017
Google Translation

Estimada Sra Rebe034:

Le agradecemos el alcance de su puntuación pero sobre todo que usted quedara complacida de nuestros servicios. Nuestros clientes quedan maravillados de nuestra Disco, una cueva natural llena de historia y leyenda.

La ciudad de Trinidad siempre tiene abierta sus puertas al mundo. Esperamos que si vuelve a este bello rincón repita la visita será siempre bien recibida.

Un saludo afectuoso,

Yatkima M. Cosme
Especialista de Relaciones Públicas.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2017 via mobile

A grand entrance just a short walk uphill from the bustling centre of Trinidad. The Las Cuevas (yes there are caves but not accessible) has a good reception area, bar and restaurant. Typical Cuban entertainment with dinner and a show area with stage outside that had dancing girls and a magician (Paul Daniels he was not(. Breakfast and dinner was good with loads of choice, and drinks prices were very reasonable. Cocktails 3 CUCs, beer 1.50 and wine 2. In fact go into Trinidad centre and it's even cheaper.

A large swimming pool but beware at the weekends as half the families of the local area come up to use the facility and music blasts out acroiss the resort from about noon till it goes dark. OK I suppose if you like that sort of thing.

The big let down was the rooms. All were either semi detached cabins or low rise apartments. They were basic rooms that reminded me of Butlins chalets from about 45 years ago. Ours, F7, was a few minutes walk from reception, and the walk was nearly always accompanied by one of the friendly, but flea bitten, dogs that lived there. Also don't stray off the paths as horses roam the extensive and generally well cared for grounds, only to leave large deposits here and there.

A pleasant break on our toor as long as your happy with basic accommodation, but with good food and drink. Wifi was typically Cuban. 1.50 CUCs per hour and the reception was variable.

Stayed: March 2017, travelled as a couple
Thank Grekko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPPCHTC, Director de Relaciones Públicas at Hotel Las Cuevas, responded to this reviewResponded 5 April 2017
Google Translation

Estimado Grekko:

Ante todo agradecemos su opinión acerca de nuestro hotel en el Tripadvisor, herramienta muy importante de trabajo que nos sirve como fuente de retroalimentación y medidor de nuestros servicios.

Lamentamos los detalles desfavorables que encontró en nuestro hotel e inmediatamente nos reuniremos con el personal para buscar una solición prudente.

Espero pueda darnos una segunda oportunidad para que pueda cambiar de parecer y así poder fidelizar sus días con nosotros. La ciudad de Trinidad siempre tiene abierta sus puertas al mundo.

Un saludo afectuoso y excelente día!

Yatkima M. Cosme
Especialista de Relaciones Públicas.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2017 via mobile

Good/High Cuban standard hotel, situated high on a hill above Trinidad. It's approx. 10min walk downhill to the old city center. Great view of the sunset from the hotel terraces. As with all hotels in Cuba, don't expect high western standards, but a clean and decent hotel with mediocre food.
No complaints but no highlights to report. Would book again.

Stayed: February 2017, travelled with family
Thank Sophie_worldwide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPPCHTC, Director de Relaciones Públicas at Hotel Las Cuevas, responded to this reviewResponded 6 March 2017
Google Translation

Estimada Sophie:

Ante todo agradecemos su opinión acerca de nuestro hotel en el Tripadvisor, herramienta muy importante de trabajo que nos sirve como fuente de retroalimentación y medidor de nuestros servicios.

Lamentamos que no se haya sentido satisfecho en cuanto a nuestros servicios, nos hubiese encantado que se hubiese llevado su mejor experiencia.

Espero pueda darnos una segunda oportunidad para que pueda cambiar de parecer y así poder fidelizar sus días con nosotros. La ciudad de Trinidad siempre tiene abierta sus puertas al mundo.

Un saludo afectuoso y excelente día!

Yatkima M. Cosme
Especialista de Relaciones Públicas.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2017

When we arrived the room was so dirty that I asked them to clean it again.
After the cleaning it was still dirty except of the floor.
So I cleaned the rest.
There was no hair dryer although it was mentioned on their website.
They have 110 V so we could not use ours.
The restaurant, the bar, the pool, etc...everywhere was dirty.
The food was horrible. The starving cats walked around in the dining room and sometimes we met cockroaches.
In Cuba, you'd better book a room in a private house, with citizens.
They do everything to pleasure you, their houses are so clean, they are super friendly.
Most of the hotels are owned by the government, so the people working there are civil servants.
They don't care if you are happy are not.

  • Stayed: January 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Galahotels.com
Thank Liliane175
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPPCHTC, Director de Relaciones Públicas at Hotel Las Cuevas, responded to this reviewResponded 3 February 2017
Google Translation

Estimado cliente:

Ante todo agradecemos que opinara acerca de nuestro hotel en el Tripadvisor, herramienta muy importante de trabajo que nos sirve como fuente de retroalimentación y medidor de nuestros servicios.

Lamentamos que no se haya sentido satisfecho en cuanto a nuestros servicios, hemos tomado nota de las deficiencias mencionadas para discutirlas con el personal y tomar las medidas necesarias para que no ocurra en lo adelante. Con respecto a los gatos que deambulan por el Restaurante, hemos saneado el lugar en reiteradas ocasiones pero el hotel está muy cerca de la ciudad y vienen por el olor de la comida, buscamos la manera que no ocurra. Nos hubiese encantado que se hubiese llevado su mejor experiencia.

Espero pueda darnos una segunda oportunidad para que pueda cambiar de parecer y así poder fidelizar sus días con nosotros. La ciudad de Trinidad siempre tiene abierta sus puertas al mundo.

Un saludo afectuoso,

Yatkima M. Cosme
Especialista de Relaciones Públicas.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews