Stayed here one night after long drive from Greymouth. Booked hotel via Qantas. One of the worst hotels we have had the misfortune to stay in. Greeted at Reception by Manager Trish who was rude arrogant and a disgrace to the hospitality industry. A trainee was on the desk & she treated here disgracefully. We asked if there was an elevator to get to the second floor & were told “walk along there & it’s down there”. We asked if we could park closer & told park where you want. The manager Trish was so rude. If you don’t want to work in hospitality get out. Getting to our room it was disgraceful. Old,dirty, scraps on the door, fridge had frozen slabs of ice, external door barely able to be closed & cheapest television we have ever seen. Then we discovered there was a laundry we could use. Wash was fine but dryer went for 3 hours & clothes still wet. When I queried with reception they said leave & we will look after for you. Went back an hour later & someone had put all our clothes on machine. Greatest insult was when the kind Guest Services officer - Anjay - was trying to help Trish the rude manager just butted in on our conversation & totally ignored me, the client. My advice - don’t even think of staying here. Have advised Qantas as well that they should not be offering this hotel on their website. Trish also needs to get out of the hospitality industry.
- Official Description (provided by the hotel):
- Sitting in a prime location with spectacular views of Marlborough Sound and wine region, Picton Yacht Club Hotel is a perfect destination for either a holiday escape or business event. With 48 comfortable spacious rooms and contemporary apartments to choose from, Picton Yacht Club Hotel has rooms to suit every guest's preference. ... more less
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- Also Known As:
- Mercure Picton Marlborough Sounds Hotel Picton
- The Yacht Hotel Picton