I stayed in this hotel and, unfortunately, I forgot two of my leather jackets in the room. When I got back to London the next day and realised it, I called the hotel to arrange collection, but I was told by the receptionist that my jackets were found and thrown away in the bin the same day. He told me that a cleaner found my jackets and threw them away straight away. I emailed the manager about it, but he didn't even bother to call me back and apologise for it. When I called them again, the manager said that they don't take responsibility for it and that it was my fault I forgot my jackets. He was quite rude and very unprofessional. Also, he put the phone down on me.
I find it unacceptable behaviour and absolutely ridiculous.
I travel across Europe on a regular basis due to my work. I have stayed in many hotels in Latvia, Lithuania and Estonia as well as all around the world, I have never come across such unacceptable behaviour by hotel employees. The hotel should have certain policies, including lost property. People regularly forget things. A hotel should keep lost things at least for a month or so. The staff cannot just throw away valuable things in the bin. I called the very next day, not in a month or two month time. Any normal person would never throw away two new expensive leather jackets in the bin.
I find this story unbelievable.
Don't ever stay in this hotel if you want your things to be safe in case you forget them in the hotel.
Awful customer service!
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