Everything is excellent in Barclay hotel with our little dog. However, this afternoon we went to hotel restaurant to eat with our mittelspitz, and the young friendly ladies said wellcome. We had ordered drinks when the young blondhaired guy came to say that unfortunately this is a family restaurant and dogs are not allowed. We were really shocked because our dog had beheaved really good. But we wont let them spoil our holiday. There are many nice dog-friendly restaurants in Tartu!
Dear Terttu,
Thank You for choosing Barclay Hotel for Your stay!
Yes, unfortunately dogs are not allowed in the restaurant. Many families with little children visit the restaurant and the noise and children's playing may upset the dogs. There has been a situation when a dog bit a child. This is the reason why dogs are not allowed. They promised to put up a note on the door so next time there will be no misunderstanding.
Nevertheless, the hotel is very pet friendly and dogs are allowed in the hotel any time!
Hope that Barclay Hotel will be Your choice next time too!
All the best!
Hotel was really vintage and old fashioned. The keychain weighted more than my purse but was a nice touch. Would have to push the lift door. Nothing automatic really.
Clean room with limited options.
Nice staff.
Breakfast was somewhat simple and lacking in options, but ok for any kind of trip.
Dear Lavinia,
Thank You very much for the review!
We're happy that You appreciate the clean room and nice staff.
The keychain is heavy, but You can leave it to the reception desk so You don't have to carry it when You leave the building. Our receptionists gladly hold it in the drawer!
We would be happy to welcoming You back!
All the best!
A very good hotel in the absolute center of the city. Receptionist was professional and very helpful in fixing breakfast to those in the group without pre-paid ones. Rooms were clean and cosy. Selection at breakfast buffet a bit boring but fresh and tasty to the price of 8€. Free parking on the back yard. No budget but less than mid-range priced place. Can be recommended!
Dear Adweiss,
We are very happy to hear about your positive experience at Barclay Hotel and we are looking forward to your return in the future.
Best regards,
Urmas Uustal
General Manager
We stayed 2 nights in a suite with teraace on top floor. Wery ascetic but clean. Jacuzzi but no intructions so we didn't try. Wide terrace but only 2 simple chairs... Front desk service friendly but only every second clerk spoke english so that you could ask a bit
more complicated questions. We were lucky to get parking on yard thanks to anice servant. A standard breakfast buffet but could have been served more nicely way.
Cannot recommend for guests expecting more than 2nd class.
Dear Harry,
Thank You for staying in our hotel!
We are glad that You mentioned our friendly staff and free parking in courtyard.
In a suite with terrace there is big jacuzzi and we will put instructions there so it'll be easier to use it. We'll certainly pay attention to the issue with the breakfast buffet which You mentioned.
We look forward to welcoming You back!
Kind regards
As I was trying to check out after my business trip sponsored by my employer, the hotel manager showed up and claimed it was illegal in Europe to charge a credit card other than the hotel guest's (such as my employer's card, which they had on file). I've since checked, and this is untrue. I explained that if I paid for an overseas expense with my own card, I'd pay a percentage fee. The manager said I was lying and this was impossible in any country. I was offended and decided to leave the hotel, which would force them to charge my employer's card, but when I came back down with my luggage the receptionist was crying because the manager had told her that if she couldn't make me pay with my card, he would charge HER for my stay. I found this shocking -- he accused a customer of lying, lied himself about European law, and then took out his anger on his employee. So I wouldn't recommend staying here unless you're paying for your own stay, and even so, be wary of the sadistic and incompetent manager!
Dear Karen Sullivan,
Thank you for the feedback, that's valuable for evaluating our customer experiences.
While we understand your frustration, we are following strict regulations regarding the credit card uses, to fight against possible fraud and misuse cases. As a service provider we are asked by VISA/MasterCard to verify the identity of cardholder before the transaction. Also the regulation foresees that business cards are valid by authorised users only, as stated on the card (Cardholder name + Company name). As you were unable to provide any physical corporate credit card, which we could validate, we could not process the transaction as sadly we can not accept orally given credit card numbers.
As credit card misuse is a criminal offence and a law-abiding business, we are just following the needed regulations. For the future, we suggest asking your employer issuing you a physcial credit card with you as authorised user as foreseen by VISA/MasterCard. As an alternative there's option for a corporate invoicing contract as well.
Despite this issue at the check-out, we hope that you enjoyed the upgraded Deluxe room experience during 9-day stay in the hearth of the city.
Looking forward to welcoming you also in the future.
Best regards,
Urmas Uustal
General Manager
