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Reviewed 30 October 2021 via mobile

Our trip was completely ruined mostly because of hotel unprofessional way of dealing with problematic people. We had problems with children under our room who run and scream and bang on walls all night and until 3am i went to reception 3 times asking to change the room or atleast talk to those people. Answer was no free rooms available and we try to to something but nothing was done to calm those kids down. Only sleeping for 2 hours went back at noon finally the lady on reception change our room to higher floor. Night administrator just lied to me that no free rooms were available. And even during tje day time those kids run across the hotel corridors on stairs and yell out of window. That was the most horrible stay i ever had in my life and i was in diffrent hotels. And also ignoring the fire safety rules when on 5th floor corridor was full of baby strollers. As hotel you need to put more attention on safety and service. Hotel otherwise is nice rooms clean and breakfast standart and good. I was in that hotel before liked the stay and thats why we decided to return but this was our last time here.

Date of stay: October 2021
Trip type: Travelled with family
Thank Vika V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sophia Hotell, Other at Hotel Sophia, responded to this reviewResponded 3 November 2021

Dear Vika, thank you for your feedback! We are glad to hear that you have stayed in our hotel before and enjoyed your stay. Therefore, we are truly sorry that this time your visit did not match your previous stay. This was very unfortunate that our hotel was indeed fully booked during your stay and our reception was able to change the room the next day. Thank you for letting us know about your experience. Your feedback helps us get better.
Kind regards,
Reservation Manager
Mailis

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2020

Great for travelling for business. Quiet, excellent breakfast, friendly staff. I really liked the big TV in the room and the free wifi was very fast. The hotel is attached to a big shopping centre, so there's a lot to do in the evenings. Will definitely visit again.

Date of stay: August 2020
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank S1gr1d_P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Mailis Mall, Guest Services / Front Office at Hotel Sophia, responded to this reviewResponded 18 November 2020

Dear Sigrid, thank you for leaving us such a great review! We are very happy that you enjoyed your stay here. Our breakfast staff will definitely be happy to read your feedback regarding our breakfast. We are glad that our location perfectly suited with your plans. We look forward to seeing you again!
Kind regards,
Reservation Manager
Mailis

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2020

The breakfast was absolutely scrumptious. Hotel is connected to one of the biggest shopping centers in Estonia. Our evenings were filled with activities since there is so much to do there. Even though the TVs in the room are humongous it was nice to have a cinema connected with the hotel. Will definetely come back!

Date of stay: September 2020
    • Value
    • Location
    • Service
Thank kairit2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Mailis Mall, Guest Services / Front Office at Hotel Sophia, responded to this reviewResponded 16 October 2020

Dear Guest, thank you for leaving us such a great review! We are very happy that your stay with us was filled with different activities thanks to our location. We are especially glad that you appreciated our delicious breakfast. Thank you again for your feedback. We look forward to seeing you again!
Kind regards,
Reservation Manager
Mailis

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Reviewed 14 October 2020 via mobile

Not my first time here. The hotel is comfortable, clean, close to he centre city and near a big shopping centre. The beds are comfortable and the room are bright and clean.
Breakfast was great as they provide different options.

Date of stay: October 2020
Trip type: Travelled on business
Thank okrimek
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Mailis Mall, Guest Services / Front Office at Hotel Sophia, responded to this reviewResponded 16 October 2020

Dear Guest, thank you for leaving us such a great review! We are very happy that you enjoyed your stay here. We are glad that you have taken the time to give us your feedback. Thank you again for your kind words regarding our rooms and breakfast. We look forward to seeing you again!
Kind regards,
Reservation Manager
Mailis

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2020

I have visited this hotel already several times due to mu work. I really like this place. New hotel, clean and modern rooms, delicious breakfast and always smiling staff. Everytime I feel like I’m coming home :)

Date of stay: February 2020
Trip type: Travelled on business
Thank BettyRuFI
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Karl Tamm, Other at Hotel Sophia, responded to this reviewResponded 6 August 2020

Dear, Betty!
Thank you for your feedback. We are very happy that you have enjoyed your stay here.
Your feedback is very important for us and we are glad that you have taken the time to give it.
We hope to welcome you back soon.
With kind regards, Hotel Sophia!

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