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Lelde C
Latvia

Excellent

5.0 of 5 bubblesReviewed 29 Dec 2019
We liked it very much. Room was big for all 4 of us. Breakfast was excellent -like in 4* hotels! Microwave in the room was an extra,sink too and dishes. Clean and quiet.Exit to shopping mall is an extra too. We recommend it!
Date of stay: December 2019
Trip type: Travelled with family
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    Reviews (105)
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    11 - 16 of 105 reviews
    Reviewed 20 November 2019

    Hotel is connected with shopping center, that made meal choices easier, the same with finding haircut and, as there was ice skating rink, leisure time was not an issue. Yes ,there is a cinema, but keep in mind that children movies are dubbed in estonian.
    Hotel itself had friendly and pleasant staff. We asked reception if we could get watter boiling cettle and they gave us. The room was clean and cozy, beds were comfy and spotless.
    Only thing is that it is far out of city center, but there is a bus and if you have a car, then it will be no problems.
    Overall we enjoyed Hotel Sophia.

    Date of stay: November 2019
    Trip type: Travelled with family
    1  Thank SantaZe
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Stay30306769145, Front Office Manager at Hotel Sophia by Tartuhotels, responded to this reviewResponded 21 November 2019

    Dear customer,

    Thank you for your feedback. We are very happy that you have enjoyed your stay here.
    Your feedback is very important for us and we are glad that you have taken the time to give it.
    We hope to welcome you back soon.

    With kind regards, Hotel Sophia

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 13 October 2019

    We stayed at this hotel for 2 nights at the end of september. Easy to find, convenient parking. The rooms nice and warm and good size for a double. The breakfast selection was basic but did the job. The staff was excellent. Good value for money. Would return.

    Room tip: The higher floors have better view.
    Date of stay: September 2019
      • Value
      • Cleanliness
      • Service
    Thank Luca A
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Stay30306769145, Front Office Manager at Hotel Sophia by Tartuhotels, responded to this reviewResponded 21 November 2019

    Dear customer,

    Thank you for your feedback. We are very happy that you have enjoyed your stay here.
    Your feedback is very important for us and we are glad that you have taken the time to give it.
    We hope to welcome you back soon.

    With kind regards, Hotel Sophia

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 7 October 2019

    Modern and well designed hotel with nice staff. Impeccable. Very good breakfast. Ample parking. Just outside of the main old town, and as a result, it was a just little more effort to access the historic area, but really not a huge issue. Close to mall shopping.

    Room tip: We had a corner room on one of the upper floors - it had a lovely view.
    Date of stay: July 2019
      • Rooms
      • Cleanliness
      • Service
    Thank kathryn k
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Stay30306769145, Front Office Manager at Hotel Sophia by Tartuhotels, responded to this reviewResponded 21 November 2019

    Dear customer,

    Thank you for your feedback. We are very happy that you have enjoyed your stay here.
    Your feedback is very important for us and we are glad that you have taken the time to give it.
    We hope to welcome you back soon.

    With kind regards, Hotel Sophia

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 4 September 2019 via mobile

    Friendly service / staff. It's a short taxi or bus ride from the city centre. The breakfast was decent. The rooms are very nice and clean. It's quiet too. The hotels restaurant is casual fine dining and I'd be surprised if you can find better food anywhere in Tartu. Can't stress this enough. The food was amazing.

    Date of stay: September 2019
    Trip type: Travelled with friends
    Thank DoomW2
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Stay30306769145, Front Office Manager at Hotel Sophia by Tartuhotels, responded to this reviewResponded 21 November 2019

    Dear customer,

    Thank you for your feedback. We are very happy that you have enjoyed your stay here.
    Your feedback is very important for us and we are glad that you have taken the time to give it.
    We hope to welcome you back soon.

    With kind regards, Hotel Sophia

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 29 August 2019

    It is a standard business hotel in not very nice city. The parking in the front of the hotel was very full. The receptionist were not very friendly and VERY UNPROFESSIONAL. Some training should be given to them (e.g. to say welcome / hello to coming guest, use rather "could you please pay now" instead of "you must pay now"...etc) how to handle guest.
    The issue with bill as mentioned in previous feedback we had as well. After "you must pay now" we didnt get any invoice or explanation when we will get it. If "I have to pay now" - I also "have to get my invoice immediately" and not next morning....

    Breakfast was standardm not a good quality.

    Next time I will take another hotel.

    Date of stay: August 2019
    • Trip type: Travelled on business
      • Location
      • Cleanliness
      • Service
    Thank radka_kr
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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