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All reviews nice hotel old town hotel is located nice stay comfortable bed toompea hill superior room rooms are small three nights nice breakfast beautiful city single room the air conditioning short stay breakfast was included breakfast room herring
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Reviewed 10 August 2018 via mobile

So from what I can gather parts of the hotel are newer and the rooms are much nicer. Have been staying in the Baltic capitals and this hotel was the most expensive of the 3 and in my opinion far from 4 stars. The room and bed are fine but a very basic bathroom which I would expect to find in a 2* hotel. Breakfast is fine but nothing special and not what I would expect from somewhere claiming to be a 4* hotel. I would choose elsewhere if I am in Tallinn again.
The hotel is clean and is in a good location - easy walk into the old town and close to a couple of lovely viewpoints which overlook the city.
The restaurant Pööbel across the road serves good food and had a large selection of beers and a nice atmosphere.

Stayed: August 2018, travelled solo
1  Thank lovetravel29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lermitage2016, Guest Relations Manager at L'Ermitage Hotel, responded to this reviewResponded 15 August 2018

Dear guest,
Thank you for taking the time to give us feedback. Your feedback is much appreciated, as this allows us to improve our services.
I am very sorry if your experience was below your expectations.
Best Regards, Kerli Marmor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2018 via mobile

Stayed for a night, it’s an elegant and beautiful hotel. Quite close to the center. The service was always friendly and polite, the breakfast buffet outstanding. The room was small but comfortable, clean and very well illuminated. The only detail that could cause discomfort is the shower, if you are not careful the bathroom is going to get really messy. The WiFi doesn’t reach the 6th floor.

Stayed: August 2018, travelled as a couple
2  Thank Kuranes1905
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lermitage2016, Guest Relations Manager at L'Ermitage Hotel, responded to this reviewResponded 15 August 2018

Hello!

Thank you for your great review.
I'm very happy to read that you really enjoyed your stay with us and would recommend the hotel to other travelers.
I will give your comments about WiFi to our technical team!

Hopefully see you soon again in Tallinn and L'Ermitage!


Best Regards,
Kerli Marmor
Hotel L'Ermitage

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Reviewed 7 August 2018 via mobile

We stayed here in July 2018 and enjoyed our stay quite a lot. The hotel is situated close to old town and we found it easy to just walk around. The suite we got was really nice and it had a nice view towards the castle. The aircon worked perfectly and the rooms in the suite were spacious and the bed was good to sleep in. The service was good (expect when we checked out it was a little stiff)and as a nice bonus we had some chocolate waiting for us in the room.

We also had dinner at the hotel’s restaurant and the food was excellent. The only real negative i would lob at the hotel is that the breakfast wasn’t that great. There was very little to choose from. But other than that everything at the hotel was really good.

All in all this hotel was a really nice surprise and I will definetly stay here again.

Stayed: July 2018, travelled as a couple
Thank Alisiirappi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lermitage2016, Guest Relations Manager at L'Ermitage Hotel, responded to this reviewResponded 15 August 2018

Hello!
Thank you for the great feedback in Tripadvisor! We are very happy to hear that you would recommend our hotel! Great that you liked your suite room. This room really has one of the greatest views of the old town and Toompea castle. Thank you for pointing out our convenient location- just next to the Old Town and in same time close to new popular areas in Tallinn like Kalamaja.
If your travels bring you back to Tallinn in the future we are excited to welcome you again.
Best Regards and have a wonderful day!
Kerli Marmor
Hotel L'Ermitage

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Reviewed 31 July 2018 via mobile

We booked a suite with a balcony (which was a must be). When we arrived at the reception the guy had problems with the local language and had overall problems with understanding our questions. When he finally managed to check us in we went to the room which turned out to be without a balcony. When we went to ask what would be the problem no adequate answers were given and the only apologie was that they do not have any other free rooms. When we asked for the manager we were told that he is probably sleeping or just not available. I told that this situation is not good for their reputation because we had booked the most expensive room they have and they even did not bother to look for a solution, they just told - “well OK, write a bad review then, so what”. Meanwhile the kitchen had closed and we couldn’t get our prebooked dinner, so this was the last tardrop in our honey pot, we kindly asked for a refund and left.

Stayed: July 2018, travelled as a couple
Thank Mikk T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lermitage2016, Reservations Manager at L'Ermitage Hotel, responded to this reviewResponded 2 August 2018

Dear Mikk,

Thank you for your feedback!
First of all - we would like to apologize for your unpleasant experience at our hotel.

Hereby I would like to advise that we do have two suites available in the hotel - L'Ermitage Suite and Loft Suite, from which only L'Ermitage Suite has a balcony. As from our homepage, it is possible to book only Suite in general, without choosing which one, then the possibility to have L'Ermitage Suite with balcony is based on availability and also when the guest has added his/ her preference. If there is not any certain comment, then, unfortunately, we are not able to know what kind of Suite the guest wished to have.

Very sad to hear that you received unprofessional service from our side. There was a new person working at that night and due to that, this kind of situation was new to him, but we are doing our best to avoid this kind of situations in the future.
The hotel really was fully booked on that day and as most of the guests had already arrived, then it was not possible to change the room.

We hope you allow us the opportunity to apologize once more about inconveniences and If you have any further questions and you would like to inform us more about this matter, please contact me directly mari-liis.metsla@lermitagehotel.ee.

With kind regards,

Mari-Liis Metsla
Reservations Manager

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Reviewed 30 July 2018 via mobile

Family of 4, with 2 teens, stayed here for 3 nights. We booked a junior suite, which was relatively large and had two separate beds in addition to a queensize bed. Spacious bathroom. Good standard all over. Decent but basic breakfast buffet. Short 10 minutes walk to the old town. The hotel is on a busy street so ask for a quiet room toward the back.

Stayed: July 2018, travelled with family
Thank gaftb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lermitage2016, Manager at L'Ermitage Hotel, responded to this reviewResponded 31 July 2018

Hello, we would like to thank you for all the positive comments about our property and we are glad that you enjoyed staying with us. Hopefully we will have the opportunity to welcome you back soon!
Best Regards, Kerli Marmor, Hotel L'Ermitage

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