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“Business solo”

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Original Sokos Hotel Viru
Ranked #28 of 86 Hotels in Tallinn
Reviewed 13 January 2018

Two nights in Tallinn for business purposes. The hotel is centrally located, just outside the line of old walls circling the old town.
Modern building build in 1972 to host the Finnish tourists when the Russia was still occupying the country.
Nice and spacious room, well cleaned. Minibar and ironing board available. Wi-Fi available in the room and in the lobby. Pantagruelian (buffet) breakfast; both English and Continental. Concierges very helpful in giving information about the city the public transport. They called a colleague to provide me an electrical adaptor for my strange plug because they were out of stock.
Wide bathroom with shower.
Only negative point was the bed; rally too soft. I was sinking in it and I had a pain in my back the morning. If you are not used, better to ask for an hard one.
You can reach the shopping mall Viru without going out. few restaurant and café accessible without facing up the Baltic winter.

  • Stayed: January 2018, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank MarcoSpi61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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7 - 11 of 1,471 reviews

Reviewed 12 January 2018

Great location and nice view from the top floor are the only advantages of the hotel. Obviously, the hotel could not cope with the tourist trafic. Therefore, room was not clean enough. Nobody picks up the phone while calling from the room to the reception. I've asked for slippers for me and my spouse since the room floor was not clean, staff could finв barely one pair.
Poor choice of food for the breakfast. The restaurant during the breakfast is such a mess. The hotel lacks renovation and quality housekeeping. There are better hotels in the city center for the same price.

  • Stayed: January 2018, travelled with friends
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Review collected in partnership with this hotel
Thank alexklove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kadi S, Manager at Original Sokos Hotel Viru, responded to this reviewResponded 14 January 2018

Dear alexklove

Thank you for your recent stay and detailed review! As a large hotel we have a greater risk of long lines during the breakfast and we work hard to not leave any guests with a negative impression. We certainly can understand your frustration due to crowded breakfast and again apologize for the inconvenience we caused you.

We are also sorry for the poor quality of the cleaning. Although we may be busy when to hotel is fully booked it no way means that we accept our guests needs not being well taken care of. I have shared your comments with our housekeeping management and they will be handled appropriately.

Thank you for taking the time to respond to us. This information has been constructive and will enable us to monitor our standards and the level of hospitality we provide.

I do hope you will allow us to provide you with a better stay.

Kind regards,

Kadi Saluoks
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2018

Excellent location - next to the old town. Large breakfast buffet. Good WiFi connection. quick check-in, check-out. The hotel was fully booked, therefore breakfast room, reception area and elevators were crowded. Suitable for city trip.

  • Stayed: January 2018, travelled with family
    • Value
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Review collected in partnership with this hotel
Thank TLRiga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2018

The only good thing is location near city centre. Room was not cleaned properly, service was very poor and hotel staff was not professional: were not able to provide good assistance in any questions, mixed rooms, charged extra fee by their mistake. Do not recommend hotel to those who prefer comfort and good service.

  • Stayed: December 2017, travelled with family
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Review collected in partnership with this hotel
Thank denismH5243SY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2018

We recently stayed for one night when visiting family. Very central location. Friendly staff, good breakfast but very busy. We upgraded, glad we did as these rooms were still quite basic but a great view from the 22nd floor.

  • Stayed: January 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Original Sokos Hotel Viru

Address: Viru vaeljak 4, Tallinn 10111, Estonia
Region: Estonia > Harju County > Tallinn
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#9 Spa Hotel in Tallinn
#12 Family Hotel in Tallinn
#24 Luxury Hotel in Tallinn
Price Range: €81 - €137 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Original Sokos Hotel Viru 4*
Number of rooms: 423
Official Description (provided by the hotel):
If you haven’t been in the legendary Viru Hotel, you haven’t seen all of Tallinn. The first skyscraper and prominent landmark in Estonia offers breathtaking views of Tallinn Bay and Tallinn’s UNESCO protected medieval Old Town. The hotel has the widest range of room types, restaurants, entertainment facilities, relaxation services and the “must see” KGB museum all under the same roof. Original Sokos Hotel Viru provides direct access to the Viru Centre shopping mall and is close to theatres and popular cultural centres. ... more   less 
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Also Known As:
Sokos Hotel Tallinn

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