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All reviews kgb museum shopping mall old town soviet times direct access big hotel breakfast hall interesting history top floor excellent location junior suite window sill same building breakfast restaurant bigger room family room standard room
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Reviewed 12 January 2018

Great location and nice view from the top floor are the only advantages of the hotel. Obviously, the hotel could not cope with the tourist trafic. Therefore, room was not clean enough. Nobody picks up the phone while calling from the room to the reception. I've asked for slippers for me and my spouse since the room floor was not clean, staff could finв barely one pair.
Poor choice of food for the breakfast. The restaurant during the breakfast is such a mess. The hotel lacks renovation and quality housekeeping. There are better hotels in the city center for the same price.

  • Stayed: January 2018, travelled with friends
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Review collected in partnership with this hotel
Thank alexklove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kadi S, Manager at Original Sokos Hotel Viru, responded to this reviewResponded 14 January 2018

Dear alexklove

Thank you for your recent stay and detailed review! As a large hotel we have a greater risk of long lines during the breakfast and we work hard to not leave any guests with a negative impression. We certainly can understand your frustration due to crowded breakfast and again apologize for the inconvenience we caused you.

We are also sorry for the poor quality of the cleaning. Although we may be busy when to hotel is fully booked it no way means that we accept our guests needs not being well taken care of. I have shared your comments with our housekeeping management and they will be handled appropriately.

Thank you for taking the time to respond to us. This information has been constructive and will enable us to monitor our standards and the level of hospitality we provide.

I do hope you will allow us to provide you with a better stay.

Kind regards,

Kadi Saluoks
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2018

Excellent location - next to the old town. Large breakfast buffet. Good WiFi connection. quick check-in, check-out. The hotel was fully booked, therefore breakfast room, reception area and elevators were crowded. Suitable for city trip.

  • Stayed: January 2018, travelled with family
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Review collected in partnership with this hotel
Thank TLRiga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2018

The only good thing is location near city centre. Room was not cleaned properly, service was very poor and hotel staff was not professional: were not able to provide good assistance in any questions, mixed rooms, charged extra fee by their mistake. Do not recommend hotel to those who prefer comfort and good service.

  • Stayed: December 2017, travelled with family
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Review collected in partnership with this hotel
Thank denismH5243SY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2018

We recently stayed for one night when visiting family. Very central location. Friendly staff, good breakfast but very busy. We upgraded, glad we did as these rooms were still quite basic but a great view from the 22nd floor.

  • Stayed: January 2018, travelled with family
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Review collected in partnership with this hotel
Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 December 2017

Our room was decorated with love quotes, candles and there was a big heart shaped candy pile on the bed. We also requested breakfast in bed, which they delivered all though it was super late in the morning, ans super busy times in the breakfast hall. Btw they do not have roomservice in the mornings anyways but we managed to get it! So they exceeded our expectations in all departments, so I recommend this hotel to everyone mainly due to the staff. Never seen anyone done twhat they did. Love you guys!

  • Stayed: December 2017, travelled as a couple
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Review collected in partnership with this hotel
Thank cariibi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kadi S, Manager at Original Sokos Hotel Viru, responded to this reviewResponded 2 January 2018

Dear cariibi

Thank you for sharing your lovely review of your stay at Original Sokos Viru Hotel with other Tripadvisor users. It is always a pleasure to read reviews like yours. We are delighted we were able to host you on your Special Day and to make it a memorable one. We are glad you enjoyed the decorated room, breakfast in room and our guest service.

I am very happy that you enjoyed your stay with us and hope to see you soon again at Original Sokos Viru Hotel.

Sincerely Yours,

Kadi Saluoks
Hotel Manager

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