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“Do not disturb with kids!”

Literaat - Rahva Raamat
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Ranked #620 of 1,247 Restaurants in Tallinn
Price range: US$3 - US$17
Restaurant details
Reviewed 15 September 2019 via mobile

We were with 3 kids and when our toddler crying, we were asked immediately to leave. We have three kids 2,5,8 years old. We love travelling and know what it means eating out. This experience was shocking for Estonian standards. Kids behaved extremely well, one just started crying (I get it, it wasn’t sobbing), but that usually is not a reason for immediate departure. When we arrived it took 10 minutes to get someone to talk to us. Food was average at best. Pasta over creamed. Tomato soup tasted for canned dish. Coffee served on top of dirty dishes, which we could not finish, even refund was refused first. When other guests also said that there was nothing wrong with our children’s behaviour, they went into educating how children should behave and controlled in places like this and we should imagine how it was to work 13 hour shifts in the constant noise like this. So please, let them have some quiet hours, do not disturb! Or if you do only with quiet book-reading children.

Date of visit: September 2019
1  Thank 87tibork
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
rahvaraamat, General Manager at Literaat - Rahva Raamat, responded to this reviewResponded 16 September 2019

Hello, thank you for your feedback and our most sincere apologies! I was very surprised to read your feeback in the most unpleasant way. That sort of behaviour is both unbelievable and unacceptable and in no way does it reflect our policy towards children or families and in no way does it go together with our service standard. We all get it, that children laugh, cry and make loud noises, it is part of what they do, as being hospitable is part of what a server should do. This was a pure improvisational solo of one of our servers on her last day at work.
Should you feel like giving us another chance, we would like you to visit us again, so that we can show you, what our hospitality really is like and that time your dinner will be on us.

For further information please contact us via phone, 5170868.
Silver Elvest
Head of Rahva Raamat Restaurants

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a reviewReviews (17)
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11 - 15 of 17 reviews

Reviewed 2 September 2019

We visited here on our visit to Tallinn and it was very good. The food and the service exceeded our expectations.

Date of visit: August 2019
Thank Brian D
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 12 July 2019

Good food and atmosphere, reasonable prices. All dietary preferences are well marked In addition to the good tasting experience, all foods that we ate were also beautifully garnished. Would go back there and highly recommend!

Date of visit: July 2019
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Thank sanderots
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 9 July 2019

i've eaten there for a few times and the food is always good. I really like that there is also a bookstore in here. I'll definitely visit again.

Date of visit: July 2019
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Thank Siim S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 5 July 2019

Located in a new building in the hyped Telliskivi area this restaurant in a bookshop looked inviting on first sight. Other customers seemed to be local office workers taking the daily lunch, maybe having a business meeting too. I ordered from the menu a shrimp Ceasar salad which was a bit heavy with the cream, but tasty. Tap water and rustic bread were freely available on a side table, service was friendly and the food arrived quickly. The shop sells also English language literature and carefully chosen items to match the ambition.

Date of visit: July 2019
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Thank Heli P
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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