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2 - 7 of 157 reviews
Reviewed 25 August 2021

I visited Fra Mare with my wife and 3Y old daughter in February, just before the stricter COVID rules were applied. It was our first longer stay in a hotel since the COVID outbreak started and it was surprisingly smooth. Yes, the masks were mandatory but by then we were all used to it so it did not bother at all. The only thing that was influenced a bit was the spa visit as you had call first to inquire if there is still room (a certain number of persons was let in the pool area) and sometimes nobody picked up the phone for a long time but there was always room in the spa so no waiting list or anything.
The Deluxe room was insanely huge - it had 1,5 floors with a large seating area! And the best thing was (in our daughter's opinion) that the children's play area was just outside our door. The room was impeccably clean but a bit outdated and tired-looking - nothing was broken or anything but you could see wear and tear here and there.
I definitely compliment the staff as they were always very cheerful and helpful. The breakfast and dinner were really abundant and tasty.
The spa area is above average - a lot of saunas, a decent size pool, large jacuzzi and the outdoor pool was especially fun during these very cold winter days. We used also several treatmants and they were all top notch.
So all in all a great and relaxing 3-night vacation in a nice hotel in Haapsalu. I definitely recommend it.

Room tip: Deluxe rooms are huge!
Date of stay: February 2021
    • Value
    • Sleep Quality
    • Service
Thank EstTraveller
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 25 August 2021

Absolutly poor service, cold food and empty plates. Sauna was OK. 4 different. Parking area not from the door to door. Price for the weekend is very high. Small room, clean. it was not good experience! POOR WIFI

Date of stay: August 2021
    • Location
    • Cleanliness
    • Service
1  Thank Villu K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 15 November 2020

I have visited Fra Mare repeatedly before. But so far only a place to spend the night and leave in the morning, this time I decided to choose a vacation.

The only good thing I can say about these 2 nights is a masseuse.

Reception. Instead of arguing and reasoning, one could explain why some fields are necessary for completion. Previous visits have not had to be completed and simply put, "the law is commanding" without explanation is a pity pretext.

"Restaurant". 1 disinfectant dispenser for the whole hall. There was plenty of room to eat, but there was not enough food to take.

Rooms. The cleaners may not have heard much about hygiene or there are no cleaners. (Added picture from TV remote control). Also, while lying in bed, it was discovered that there is a lamp switch and wall sockets behind the pillow. So every time you move your head at night, the lights come on. Also, if you want to get hot water then it is wise to go to the SPA area to wash.

SPA. Due to the COVID-19 rules, 75 people were allowed in the SPA at the same time on the day of our visit. If you think that this is the largest indoor swimming pool in Estonia, then unfortunately not.

All in all, it was not pleasant for Fra Mare to spend her vacation and will not go there anymore. The hotel itself is outdated and did not create a cozy feeling during the holidays, but it was rather cold and thin.
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Olen eelnevalt külastanud Fra Mare-t korduvalt. Kuid siiani ainult kohaks, kus öö veeta ja hommikul ära minna, siis seekord otsustasin valida puhkuse.

Ainuke hea, mida oskan öelda selle 2 öö kohta, on massöör.

Retseptsioon. Selle asemel, et vaielda ja targutada, võiks selgitada miks mingid väljad vajalikud täitmiseks on. Eelnevatel külastustel pole olnud vaja täita ja lihtsalt öeldes, "seadus käseb" ilma selgitamata on hale ettekääne.

"Restoran". 1 desovahend terve saali peale. Söömiseks oli ruumi küllaga, kuid toitu, mida võtta nappis.

Toad. Hügieenist pole vist koristajad väga kuulnud või puuduvad koristajad. (Lisatud pilt telekapuldist). Samuti voodisse pikali visates sai avastatud, et padja taga on lampide lüliti ja seinakontaktid. Seega igakord, kui oma pead öösel liigutad, siis lähevad tuled põlema. Samuti, kui soovite sooja vett saada siis pesema on mõistlik minna SPA alasse.

SPA. Seoses COVID-19 reeglitega oli lubatud korraga SPA-sse 75 inimest meie külastuse päeval. Kui arvate, et tegemist on Eesti suurima siseujulaga, siis kahjuks mitte.

Kokkuvõttes ei olnud Fra Mares meeldiv enda puhkust veeta ja rohkem sinna puhkust veetma ei lähe. Hotell ise on aegunud ega tekitanud puhkuse ajal hubast enesetunnet, vaid pigem oli külm ja kõhe olla.

Room tip: If you still think about going to this place, make them give you a room between 301-315
Date of stay: November 2020
    • Sleep Quality
    • Rooms
    • Service
Thank Andre_Vill
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 5 November 2020

SPA massage procedures - performed in gloves that do not provide a relaxing feeling. As long as the mask on your head you wait is to hear how the staff loudly talk to each other. The price-quality ratio is very along. did not like.
Breakfast - below average. Coffee water instead of coffee.
The daily steak (Kiev cutlet) ordered from the bar counter was frozen. vinegar vegetable salad that tasted filthy. The grilled sausage was like the sole of a boot.

Date of stay: November 2020
Trip type: Travelled with family
Thank P2592KCchristinaj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 19 August 2020

We stayed at this hotel for 3 nights. Our room was never cleaned. The last day when we talked to our maid she said we needed to ask to have our room cleaned and she yelled at us. She told us to read the info on the desk which states this. The paper clearly states you only talk to the maid if you do not want your room cleaned. When we went to the front desk to ask to speak to a manager, we were told that no manager was available. No one at this hotel was “in charge”. Our room was quite dirty even before we recieved it. There was piles of dust and dirt on our floors.
The spa and pool staff were also not very friendly and not helpful.
The staff at the lobby bar were nice but they were overworked and understaffed
We have visited hotels in Estonia for 14 years. This has been the poorest service we have had in Estonia. It has a very Soviet feel and service.
I would not recommend. There are so many choices of hotels in Haapsalu. Stay somewhere else.

Date of stay: August 2020
Trip type: Travelled on business
Thank Christy922
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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