Our meatballs were raw, almost all of them and mashed potatoes were horrible - undermashed, with pieces of potatoes and clearly lacking butter. Serving is also dated - cheap square plate with meatballs and salad and on that plate they also serve a little jar with mashed potatoes and a little pitcher with sauce. That's so 90's.
On the other hand staff is friendly and offered us two glasses of beer as compensation, which was nice. Although I prefer financial compensation for something obviously crappy.
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