We went to this hotel to celebrate New Years Eve with friends. Since it is a four star hotel we naturally had som expectations on service. The staff in the reception was most of the time quite unpleasant. We stayed for three days, and when we after the second day complained about that our room was still not done, they answered that they had vacation right now. Breakfast was ok, but also there they had capacity problems. We had to wait for glasses, eggs, juice, silverware and so on. The surroundings weren´t very nice either -Poprad is a real industrial city and the hotel was located by the train station. The rooms were big and nice (except we had a suite with only bath tub and no shower). We had a good time with our friends and very good experiences in the slopes in Tatranska Lomnika (20 min drive) - and that saved our vacation.