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8 - 13 of 221 reviews
Reviewed 11 November 2017 via mobile

Visited the hotel three times. It was very hard to catch receptionist. Food was good, but most of the clients complained about small portions.

Owner is rude and very unfriendly. Never want to talk to him again. I saw how he told client that he is absolutely not interested in client's needs.

The whole hotel looks like pretending to be 4*. Personnel nice, but understaffed, slow, inexperienced and unprepared, changing very often as they are obviously not happy with the employer.

Date of stay: November 2017
Trip type: Travelled on business
1  Thank Jaroslav K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
EVAGOD, Manager at Grand Hotel Sergijo Residence, responded to this reviewResponded 19 February 2018
Google Translation

Vazeny pan Jaroslav

dakujeme za Vaše vyjadrenie,škoda že ste nam ho nepovedali a nezapisali do reklamačnej knihy ktora je na recepcii, určite by sme Vam k večeri pridali aj druhu porciu,stači nam povedať.

Cell kolektov vratane majitelov sa snaži maximalne vyjsť v ustrety hostom, za našu 22 ročnu hisoriu hôtel sa snažime aj systemom kontroly Experience prispiet k pohodliu hosti.Kontaktujeme Vas direct mailings Experience ago sa citait počas pobytu, čo si projette objednat,škoda od Vas žiadna odozva neprišla.

Budge radi ak nas opat navštivite a pripravime Vam prijemny pobyt.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2017

I have visited the hotel with my wife for a weekend and it was great!
Amazing and tasty food and great atmosphere!
The hotel has an amazing outdoor terrace with jacuzzis and a beautiful lobby bar, where you can play games, pool or enjoy your drink.
Had a relaxed time and we enjoyed our stay here.
Would surely recommend!

Date of stay: August 2017
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank AlessandroT01
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
EVAGOD, Manager at Grand Hotel Sergijo Residence, responded to this reviewResponded 19 February 2018

Thanks for review, nice.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2017 via mobile

For those who don't know, Piestany is a small spa town situated about one hour from Bratislava. The town is very popular wIth Slovaks for health treatments and also attracts many International visitors, many of whom travel from the Middle East.

The Grand Boutique Hotel Sergio is situated not far from the centre, 5 mins by car and 10 minutes if you ride a bike. The hotel is also very close to the river and the embankment runs right into the centre of town. There is also a small river to the rear of the hotel which is very good for fishing. I caught six reasonably sized Carp there in a morning session.

The hotel is a small with a very nice warm atmosphere resembling a family run business although I'm not sure if that's actually the case. There is a cost lunge area with a pool table and a fish tank containing several large Piranha's!

We enjoyed our stay very much, especially because the receptionist/manager (Eve) was so helpful and friendly. The Ukrainian waitress 'Katya' was also very nice indeed and went out of her way to help us with everything that we needed.

The hotel is certainly not the most expensive in town and we considered it to be good value for money. We chose half board and were not disappointed with the food.

The only thing I would say is that he beds might not be to everyone's liking. They are quite low and this will not suit everyone.

I have attached some photo's of the hotel, a typical plate of food, the fountain and the children's play area.

If you find this review helpful please give me a helpful vote.

Date of stay: June 2017
Trip type: Travelled with family
1  Thank swillis123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
EVAGOD, Manažér at Grand Hotel Sergijo Residence, responded to this reviewResponded 1 July 2017
Google Translation

Danke fur Ihre Rezension fur unseres Hotel,wir werden gern Ihnen bei uns noch einmal sehen.Viele liebe Grusse
Eva Godmas
Hotel manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2017 via mobile

The stay was quite pleasant. Hotel was in the quiet area outside of the city but still close.If you fancy longer walks you can try it. The food was very good.Praise to the cook. The lobby and bar was very nice and spacious. Staff was very nice and attending at all times. Considering that this is a four star hotel,the bathroom was not the cleanest and the accessories was a bit old and had visible stains. The gym had some broken machines. Once we were in the wellness and there were missing sheets. Also the housekeeping for four star hotel was not sufficient. We did not get any cleaning throughout the stay only refill of soap, toilet paper and emptying the bin. All done in the afternoon though. The owner should maybe consider hiring more staff.

Date of stay: May 2017
Trip type: Travelled with friends
Thank vevsi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
EVAGOD, Manažér at Grand Hotel Sergijo Residence, responded to this reviewResponded 1 July 2017
Google Translation

Dakujeme za Vase hodnotenie a služby vylepšime podla Vasich navrhov. Tesime sa na Vašu opatovnu navstevu
Eva Godmas
manazer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2016 via mobile

My friends and I stayed there for two days and we had the best time. The hotel is in the perfect location and has many activities. Excellent food and hotel service, the staff was very helpful and kind. I definitely would return to the same hotel. Had a pleasant time

Date of stay: April 2016
Trip type: Travelled with friends
Thank Carine H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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