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Ian R
Sydney, Australia

Plusses and Minuses

2.0 of 5 bubblesReviewed 3 weeks ago
A moderately comfortable, aging, but still presentable, property.
The Pluses. Located on the edge of the old town, a very easy walk away. It's more accessible than you might think, the number 1 tram operates from just outside so you don't really need to pay 38 euros to a thieving Bratislavan cab driver. The Indian restaurant attached to the hotel went bust. There is a hideously overpriced and empty restaurant inside. Obchodna street at the bottom has dozens of restaurants and pubs, including the dangerous looking KGB bar. Look to the back of the courtyards.
The Minuses. The hotel is also a casino. Nothing special in the rooms; soft bed, no aircon. Nor a shower. That involved clambering up a high sided bathtub with no hand-rails. Suggest you check your travel insurance policy before showering. No 5 star hotel may ever, EVER, have one lift in 3 out of order...EVER.
Couldn't add my IHG Rewards to the booking.
Date of stay: May 2024
Trip type: Travelled as a couple
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jakub Havlicek, Owner at Crowne Plaza Bratislava, an IHG Hotel, responded to this review
Responded 2 weeks ago
Dear lanRR255060,

Thank you for your detailed feedback. We're glad you appreciated our location on the edge of the old town and the convenience of nearby tram access. We apologize for the issues you encountered, such as the aging facilities, the lack of air conditioning, and the challenging shower setup. We also regret the inconvenience with the elevator and your IHG Rewards booking. Your comments are valuable, and we will work on addressing these concerns to improve our guests' experience.

Best regards,
Hotel Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 4 May 2024 via mobile

We were pleasantly surprised on arriving at the hotel to be warmly greeted the the receptionist Yulia. Not only beautiful in side and out she was very knowledgeable about the local area and where to eat. The rooms were comfortable and clean and we had a view of the city. It was really lovely and although unusual the hotel opposite had a postage stamps themed wall which lit up at night. All in all a great stay. Breakfast was well staffed and the choice extensive. But for us Yulia is indeed the jewel in the Plaza Crowne. Thank you for making our stay so enjoyable.

Room tip: You can take a train to Vienna and go for a day. Also hotel has a great shoe shine machine. Always check with hotel staff about booking taxi's.
Date of stay: April 2024
Trip type: Travelled with family
Thank N W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jakub Havlicek, Owner at Crowne Plaza Bratislava, an IHG Hotel, responded to this reviewResponded 6 May 2024

Dear N W,


Thank you for sharing your wonderful experience! We're thrilled that Yulia's warm welcome and local insights enhanced your stay. It's delightful to hear that you found the rooms comfortable and clean, with a lovely city view. The unique postage stamps themed wall sounds intriguing! We're glad you enjoyed the breakfast selection and attentive staff. Yulia will be delighted to hear your kind words. Thank you for choosing Crowne Plaza Bratislava, and we look forward to welcoming you back for another enjoyable stay!

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2024 via mobile

Picked this hotel purely due to it being part of IHG and really glad I did.

To get from the airport on public transport was easy as the bus stop is across the road and involves one simple change that can be done with the aid of google maps and €1.5
I left via the bus station where the no42 bus stops outside the hotel on the same side and really handy for €1

The hotel is right in the old town so it’s more surrounded by bars, cafes, restaurants and gift stores. If your looking for main store brands then your only 20 mins or walk or so to any one of three massive malls, two on this side of Danube and one over a bridge, on a wet day they can keep you occupied

The hotel itself yes it looks a bit dated as soon as you walk in but everything functions and is clean. The staff at reception couldn’t have been more helpful and despite me turning up at 11am they were able to check me in because of IHG status when I was only expecting to leave my bags. Explained everything in the hotel, restaurant, gym, club lounge etc.

Allocated a room on top floor was good right beside the club lounge which was handy. The lounge also same decor but it was pretty much empty whenever I went in morning or evening. The room wasn’t massive but was sufficient, had ironing board and iron, good quality toiletries, tv with a few English channels, very comfortable pillows and bed though I’m not a fan of hotels who use two single duvets on a queen bed but I managed - plug sockets beside bed but no usb. Powerful shower over the bath although watch the floor doesn’t get wet as it’s really slippy

I couldn’t fault the level of service , even at check out the staff were so good to deal with and I’d certainly recommend and would return if in the area

Room tip: Easy to get to and from airport via public transport
Date of stay: February 2024
Trip type: Travelled solo
Thank Jason M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jakub Havlicek, Owner at Crowne Plaza Bratislava, an IHG Hotel, responded to this reviewResponded 20 February 2024

Dear Jason,
Thank you for being our guest and taking the time to share your review.
We are glad that you were satisfied with our service. It is always a pleasure to read such positive comments.
When it comes to entrance into Lobby, we agree with your opinion. Therefore, we are planning a complete renovation of Lobby, restaurant and rooms in January, 2025. The visual projection just looks amazing.

We trust that we will have the opportunity to welcome you back again soon.
Kind regards,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2024 via mobile

Cosy Crowne Plaza in downtown Bratislava. Small rooms very comfortable and reasonably clean. Located just outside of the historical town Center with lots of public transport options. Solid breakfast and one of the best equipped gyms around. The in room expresso maker is a great addition. The bathroom floors are also heated with its awesome during those cold winter nights.

Date of stay: February 2024
Trip type: Travelled on business
Thank youli_in_asia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jakub Havlicek, Owner at Crowne Plaza Bratislava, an IHG Hotel, responded to this reviewResponded 13 February 2024

Dear youli_in_asia_
Thank you for sharing your experience from your recent stay with us at Crowne Plaza Bratislava. We are very delighted to read that you had an amazing stay and we hope to welcome you once again soon.
Sincerely,
Hotel Management

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Reviewed 3 February 2024

Special thanks to Silvia, Yulia & Slavka who made my stay excellent.
CPB it's exactly what you can expect from high quality hotel: helpful staff, comfy room, tasty breakfast.
Thanks to Diamond status I've received a free room upgrade and Club Longue access with good food and plenty of drinks, too ;)
See you again, definitely!

Date of stay: June 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank frequentt248
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jakub Havlicek, Owner at Crowne Plaza Bratislava, an IHG Hotel, responded to this reviewResponded 5 February 2024

Dear frequentt248,
We are absolutely thrilled to read that, though brief, you had a great time with us. Additionally, it makes me so proud to learn that you were well looked after by our talents. Our team members constantly put lots of energy and passion into creating memorable experiences for our guests, and we are glad to know that we succeeded.
Kind regards,
Hotel Management

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Reviewed 27 December 2023 via mobile

Central location
Great Buffet Breakfast with some vegan options available on the buffet (vegan cheese/ vegan ham / vegan yoghurt).

Rooms pretty standard but we loved the beds.

Bathroom was clean and we loved the shampoos and lotion provided!

The hotel Lobby is depressing, not what's expected from a Crowne Plaza brand. The hotel feels more like an old Holiday Inn.
The AC Marriott hotel nextdoor looks much newer and more beautiful hotel!

Date of stay: December 2023
Trip type: Travelled with friends
Thank kimmysm25
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jakub Havlicek, Owner at Crowne Plaza Bratislava, an IHG Hotel, responded to this reviewResponded 31 December 2023

Dear guest,
thank you very much for taking the time to share your thoughts and insights with us. It has been a great pleasure to have you with us.

We trust that soon we will have the opportunity to welcome you back again soon.

Kind regards,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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