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Anil Richard F

Service

5.0 of 5 bubblesReviewed 20 Sept 2023
Hotel's Favourite
Cloud restaurant Kristina service was very friendly and attentive very knowledgeable
She is a asset to the company
Also the lady preparing omelet for breakfast has a great smile overall staff was friendly and professional.
Rooms clean and everything very attention to detail
Date of stay: September 2023
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DoubleTree by Hilton Bratislava, Guest Services / Front Office at DoubleTree by Hilton Hotel Bratislava, responded to this review
Responded 25 Sept 2023
Dear Anilrichardf,

Thank you for your time sharing your feedback. We very much appreciate your kind comments and we are glad that our services met your expectations. We are happy to know that our team made your stay comfortable.
We hope that we will have a chance to welcome you back again in the future.

Best regards,

Lubica, FO Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews upgraded to a suite business hotel city centre public transport living room breakfast was excellent rooms are spacious gym hockey tram
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Reviewed 5 August 2023

Upon check in i was greeted by very friendly staff. The large hall was very welcoming. The very spacious suite pleasantly surprised me, however I found some negative sides that I don't expect from a hotel like Hilton: the beds were not professionally prepared, the cleaning on the second day disappointed me as it was not removed a bag containing waste.
Having worked for many years in hotels, I would like to give my constructive opinion, the housekeeping team needs little bit more training, this would make this beautiful hotel even more welcoming, the staff in the breakfast room and reception were impeccable. I recommend this Doubletree By Hilton Bratislava to anyone who reads this review, and will gladly return.

Room tip: Very quite room.
Date of stay: July 2023
    • Sleep Quality
    • Cleanliness
    • Service
Thank cathbad70
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DoubleTree by Hilton Bratislava, Guest Services / Front Office at DoubleTree by Hilton Hotel Bratislava, responded to this reviewResponded 23 August 2023

Dear cathbad70,

Thank you so much for taking the time to share your experience. While it brings great satisfaction to our team that you appreciated the helpful breakfast staff and front office staff, we apologize that you were not entirely comfortable during your stay. It's always our goal to accommodate guest´s requests. Our housekeeping team strives to ensure top-notch service, we are very sorry that you were inconvenienced. Rest assured, the areas where you noted room for improvement will be looked into.
It's our hope that you will agin join us again the next time you are in Bratislava. We feel confident we can deliver topstay you deserve, and we'd be grateful for the chance to prove it.

Sincerely,

Lubica
FO Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2023

We stayed five nights and were upgraded to a suite. The suite was in excellent condition, the bed was comfortable and the bathroom spacious.
Staff were friendly and helpful. Wlan in the room was fast enough to upload pictures and surf the net.
Breakfast was excellent with fresh fruit, yoghurt, egg station and several cold and hot dishes.
Location was fine. Most sights could easily be reached by bus or tram.

Date of stay: June 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Stephan1954
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DoubleTree by Hilton Bratislava, Guest Services / Front Office at DoubleTree by Hilton Hotel Bratislava, responded to this reviewResponded 27 June 2023

Dear Stephan,

Thank you for taking a moment to share your experience.
I am really happy to hear you fully enjoyed your stay with us, as well as the location of our hotel and our facilities. Thank you for recognizing the exceptional service provided by our team.

We look forward to welcoming you back to our hotel in the not too distant future and we hope your next visit will be as pleasing as the previous one.

Sincerely,

Lubica
FO manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2023

Far, cold, and expensive, definitely wrong choise
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Date of stay: April 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank X9022IZpp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DoubleTree by Hilton Bratislava, Guest Services / Front Office at DoubleTree by Hilton Hotel Bratislava, responded to this reviewResponded 11 April 2023

Dear X90221IZpp,

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.
We sincerely hope you will come back to our hotel the next time you’re staying in Bratislava and we look forward to the opportunity to serve your travel needs again.

Lubica, FO manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 December 2022

I came to stay at this location on business for nearly two months. All the staff, with minor exceptions were all very professional, pleasant and more than welcoming. Location was perfect. Walking distance to some restaurants and attractions and a short cab ride downtown. Parking garage is clean well lit and safe! Highly recommend and would definitely stay again.

Date of stay: October 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank jordanandaracelir
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DoubleTree by Hilton Bratislava, Guest Services / Front Office at DoubleTree by Hilton Hotel Bratislava, responded to this reviewResponded 15 December 2022

Dear Jordanandaracelir,

Thank You very much for staying with us and taking the time to share your very kind review. I am truly thrilled your stay was memorable and our staff had provided exceptional level of service.

The team and I look forward to welcoming you back again soon.

Best regards,

Lubica
FO manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2022

Hotel is very nice and the rooms are confortables.Check in and out are very efficiently
The bathroom needs little bit service but in general it’s ok.
The breakfast romm needs more personal for many customers present at the same time.There’s just one coffee machine and it’s not enough for the all clients

Date of stay: November 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Kjbmouas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DoubleTree by Hilton Bratislava, Guest Services / Front Office at DoubleTree by Hilton Hotel Bratislava, responded to this reviewResponded 29 November 2022

Dear Kjbmouas,

Thank you ever so much for taking the time to post on your review of your recent stay here with us.
Delighted to see that you had such a nice stay.
We hope to see you back with us when you are next back in Bratislava.
Kindest regards

Lubica, FO manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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