It is my first time at the Mercure Bratislava Centrum hotel, yet I have experienced problems since making my initial booking through Booking.com. Even though I booked a flexible booking, I was promptly charged for my stay. I called the property to inform them I am comfortable to be charged only upon check-in or within the paid cancellation period. They insisted I make a booking directly with them and cancel my initial one, which I did. It then took them two reminders to return the original amount once the first booking was cancelled. Upon arrival, I enquired about the options of an early check-in given my early departure and the booking directly made with the property. I was told I must pay an extra fee to check in 6 hours early and that I already have "a very pleasant fare". The receptionist, Radoslav, also emphasised that the order of my given name and surname listed on the reservation is wrong (even though it was the hotel front desk itself that made the booking). I found both of these remarks demeaning. I also found it confusing to distinguish hotel staff from guests as some employees, including Radoslav, do not wear uniforms. I was told that they can put on a jacket if they feel cold, yet that the casual dress code (a T-shirt) is compliant with the Accor standards. Even though my stay here has hardly started, the front desk has already made me feel unwanted.

Friendly service at the reception - receptionists provide high-quality and professional service with a smile all the time. They are always helpful and caring....underground parking, 15 minutes' walk to the old town :) , very nice rooms, clean, modern, comfortable bed. Breakfast very good :)