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Show lessIm gold member for both Accorhotels and Hilton honors program.
Usually I am happy with Mercure hotel but not really this time.
There was no coffee or tea in room
No bathrobe
Privilage lounge closed
No “do not disturb” sign
I was planning to extend my stay for couple of days but I checked out after first night and went to Doubletree by Hilton instead
Dear Lukas
thank you for staying with us in Bratislava and we are very grateful for your feedback too! As we strive to provide the best possible services also in this unpredictable situation feedback like yours is very important for us.
I am deeply sorry for the shortcut in refilling of the toiletries and not placing a bathrobe into your room.
The Privilege Lounge is indeed closed for this moment, but will be open hopefully soon in the future!
Despite of your experience it would be our pleasure to welcome you again in the future :)
Warm regards,
Gabriela Busova
Guest Experience Representative
The visit of the hotel on the beginning of center Bratislava. Very polite staff and good quality of service. It's a pity, that still valid governement restriction and guests cannnot use all equipment of hotel.
Dear Libor Tuma,
thank you for taking the time to share your feedback :)
Yes, unfortunately some services are still not available, but I believe that even though you had a pleasant and enjoyable stay :)
We look forward to welcome you back soon in the future :)
Warm regards to Prague
Gabriela Busova
Guest Experience Representative
Stayed in this hotel few times recently and can mention lots of great experiences. this hotel became a true high level Mercure, now I should say same as in Western-Europe, definetely among top5 in Eastern-Europe. Starting with very good accessibilty, parking possibility and citi center is just few minutes by car or Public tarnsport, stop is in front of the hotel. Reception team is very fast and effective, check-in/out process is exceptional. Fine foods and service in the restaurant, good atmosphere and drink selection in the bar. Breakfest is enjoyable. Rooms are nice, well equipped, clean. Reliable good quality all over, can recommend for business stay or city break as well.
Dear Gyorgy Mosony
thank you very much for these kind words and comments. We are delighted that we have a chance to welcome you regularly :)
We very much appreciate you choosing us when coming to Bratislava and we look forward to see you again! Until then stay safe and take care!
Warm regards,
Gabriela Busova
Guest Experience Representative
As the previous stay I had the upgrade to the privilege room and this time was a better room but I would suggest something more regarding the food and the drinks at the previlege lounge... The breakfast was better this time.
Dear padova81
thank you for sharing your experience regarding your stay at Mercure Bratislava Centrum. We very much appreciate taking the time. We hope that we will have a chance to welcome you again in the future! Until then, stay safe and take care :)
Warm regards,
Gabriela Busova
Guest Experience Representative
Stayed for 3 nights bed & breakfast with spouse. After emailing them as it was an anniversary, we got to the hotel and they upgraded us for free to a privilege room, on the 5th floor, with use of the privilege lounge. It was a lovely gesture and surprised us with a bottle of fizz & chocs. Couldn't have asked for more! All the staff were friendly and helpful too. Room was cleaned daily and complimentary toiletries, tea/coffee supplies replaced.
The breakfast was superb with a great choice of cold meats, cereals, cooked breakfast choices. One little gripe was the hot food was not very hot. I am not sure why hotels cannot seem to get this quite right, although the hotel was having some work done to the kitchen I think. Providing a microwave may have been helpful.
Location was 10-15 min walk to the Old Town or you could get the No 1 tram outside the hotel. It was also a few minutes walk to the train station.
I would definitely stay here again as the customer service was amazing and it was a super location.
Thank you Mercure team!
Dear Shell P
thank you very much for choosing Mercure Bratislava Centrum for your anniversary! It was our pleasure to have you here with us :)
We very much appreciate all the praises regarding your stay and we are very glad that our services met your expectations.
I am very sorry for the inconveniences caused due to reconstruction of our kitchen area.
We look forward to welcome you again in the future and we believe you will have another enjoyable stay with us :)
Best regards,
Gabriela Busova
Guest Experience Representative