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Reviewed 25 January 2020

Was totally ripped off when booking the massage - we were charged almost double what was advertised

There were no changing facilities either and the masseur turned up with just a bed

We also asked for directions for a pick up point for a pre arranged trip and we were sent to the wrong destination

Date of stay: January 2020
Trip type: Travelled as a couple
1  Thank Jackie N
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
EditaKurnocikova, Manažér at Mama's Design & Boutique Hotel, responded to this reviewResponded 23 February 2020

Dear Jackie N,

thank you for taking time to write a review.
At first, you booked a massage, pay for it and we made a mistake and charge you more. That is right.
We send you back money immediately after problem detection. We apologized you several times.
We are small boutique hotel with only 15 rooms (30 people) - it is public information. That is the reason why we can not have one person employeed like massager who will be waiting all the day for massage order.
Massage is available daily but you have to order it and massager will come into our hotel.
Every guest can say if he wish to has massage in the room or in the wellness centre. I see no problem in that.
If you had a problem, you should told us.
What a pity that you had a need to write it here without personally conversation.

Hotel Mama´s team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 January 2020 via mobile

Superb hotel, well designed, 20 minutes walk to the center, . Perfect for leisure / private trip as well. Will come back...

there is something about it and atmosphere there -> felt there very homey and cozy

Date of stay: January 2020
Trip type: Travelled on business
1  Thank danika05
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
EditaKurnocikova, Manažér at Mama's Design & Boutique Hotel, responded to this reviewResponded 20 February 2020

Dear Danika,

thnak you very mcuh for your booking in our hotel.
We are so haapy that you liked our hotel.
Please do not hesitate to book us again.

Hotel Mama´s team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2020

We stayed at this hotel with friends in order to visit the christmas markets and also visited Vienna whilst there as it was a short train journey away. The hotel was really lovely and in a way cosy. The bedroom was very clean and had a lovely shower with powerful jets and had a comfortable bed too. The breakfast on the first morning was very nice and also plentiful however sadly on the second day it had run out of quite a few things when we arrived at breakfast and there was only one guy serving breakfast as well as trying to cover reception - we felt very sorry for him but it was a little frustrating that things had not been replenished and this is why we had given it 4 stars instead of 5. We did use the swimming pool and sauna and that was very nice too. I would recommend this hotel to others even though it is quite a walk into the centre, I would say it was worth it. They need to employ more staff to help out especially in the mornings when it is busy at breakfast and on reception - one person is not enough.

Date of stay: December 2019
    • Rooms
    • Cleanliness
    • Service
2  Thank Paterson124
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
EditaKurnocikova, Manažér at Mama's Design & Boutique Hotel, responded to this reviewResponded 21 January 2020

Dear Mr. Paterson,

thank you for your stay in our hotel. We are happy that you enjoyed room and wellness.
You are warmly welcome here for the next time.

Hotel Mama´s team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2020

Stayed here for 2 nights and wished it had been longer. The hotel has character which a lot of the larger hotels do not. The room we had was very pleasant with a comfortable bed and a selection of pillows from hard to really soft. Didn't use the spa facility, but it had a small pool and sauna. The breakfasts were adequate and we also had dinner at Mamas. The dinner we had was sushi and it was excellent. If you are considering this hotel, then book it, as you will be very pleased with your selection.

Date of stay: December 2019
    • Value
    • Location
    • Service
1  Thank Rick T
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
EditaKurnocikova, Manažér at Mama's Design & Boutique Hotel, responded to this reviewResponded 21 January 2020

Dear Rick,

thank you for your reservation in our hotel.
We are so glad that you enjoyed your stay here. Please do not hesitate to book us again in the future.

Hotel Mama´s team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 December 2019 via mobile

Lovely hotel in excellent location . Bus stop 3 mins walk away takes you to the start of the old town
Breakfast really good and rooms really spacious and comfy
If you come to Bratislava by train you can take the 210 bus to Šoltésovej take two rights and the hotel is on the corner

Date of stay: December 2019
Trip type: Travelled as a couple
2  Thank Swifty159
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
EditaKurnocikova, Manažér at Mama's Design & Boutique Hotel, responded to this reviewResponded 30 December 2019

Dear Guest,

thank you for choosing our hotel. We are so glad that you enyjoyed your stay. Please do not hesitate to book us again in the future when you will be in Bratislava.

Hotel Mama´s

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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