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Traveller rating
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All reviews old town star hotel excellent location visit bratislava city
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1 - 6 of 835 reviews
Reviewed 29 September 2020

nice place to be... friendly people and close to city and a trip around. Friendly people and good service. Whenever you visit Bratislave "Falkensteiner Hotels" a good option for accomodation and for sightseeining

Date of stay: August 2020
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Review collected in partnership with this hotel
1  Thank TorstenR347
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Front Office, Other at Falkensteiner Hotel Bratislava, responded to this reviewResponded 3 October 2020

Dear Mr. Torsten,
thank you very much for your stay in our Falkensteiner Hotel Bratislava. Nice to hear that you enjoyed it.
I will definitely communicate your kind words to our whole team.
Thank you once again for your nice review and we are looking forward to your next visit soon.

Best regards,
Andrea Tomsova, Front Desk Manager, Falkensteiner Hotel Bratislava

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2020

I was disappointed. It is not a baby friendly hotel but has very good location in the old town of Bratislava. The service was ok.The staff was kind. The rooms were clean but need overall reconstructon. I expected more from such a 4-star hotel.

Date of stay: July 2020
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Review collected in partnership with this hotel
1  Thank rkspiritpo1
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Front Office, Other at Falkensteiner Hotel Bratislava, responded to this reviewResponded 18 July 2020

Dear rkspiritpo1,

thank you very much for choosing Falkensteiner Hotel Bratislava.
We do apologize for any inconvenience which you might experienced during the stay. If you will give us the chance, I believe that we will be able to satisfy your needs next time you are around.
Hope we can welcome you back soon.
Have wonderful day! Lucia Slovakova, Operations manager, Falkensteiner Hotel Bratislava.

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Reviewed 11 March 2020

Everything was so bad, every time I had to call the reception to have clean towels. The rooms were cold and they do not have a separeted heating system. The houswkeeping service was terrible. The bed sheets were dirty.

Date of stay: March 2020
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Review collected in partnership with this hotel
2  Thank kkecha619750
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management response:Responded 16 March 2020

Dear kkecha619750,

thank you very much for staying in Falkensteiner Hotel Bratislava.
I deeply apologize for luck of service you experienced.
Retraining will be done to improve our service.
Once again I deeply apologize.
Kind regards,
Lucia Slovakova, Operations Manager, Falkensteiner Hotel Bratislava

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Reviewed 22 February 2020

I have to admit that I'm a regular, a "repeat offender" if you will, and The Falkensteiner Bratislava is truly living up to the slogan "Welcome Home!". It's all you can ask for in its category, a great place to stay that I enjoy coming back to every time.

Date of stay: February 2020
  • Trip type: Travelled on business
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Review collected in partnership with this hotel
1  Thank MikeM7619
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Front Office, Other at Falkensteiner Hotel Bratislava, responded to this reviewResponded 24 February 2020

Dear MikeM7619,


I am very pleased to read how much you enjoyed your stay with us at our Hotel. Thank you for taking the time to share your feedback on TripAdvisor.

Besides the product that we have, I am sure that it is our service and attention to details, what makes us special. Still, we will work hard every day to try to deliver a perfect experience for all our guests.
Once again, thank you for your visit, we certainly look forward to welcoming you back, hopefully in the near future.

With best regards

Ingrid Weberova, Guest Relations, Falkensteiner Hotel Bratislava

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Reviewed 18 February 2020

The room was very clean and nice. The whole service either at the reception/housekeeping/or at the restaurant was excellent and professional. Any request we had they have solved. The bed was also very comfortable. Definitely will gladly come back again.

Date of stay: February 2020
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Review collected in partnership with this hotel
1  Thank EvaMaria81984
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Front Office, Other at Falkensteiner Hotel Bratislava, responded to this reviewResponded 21 February 2020

Dear Road28062361158

I am very pleased to read how much you enjoyed your stay with us at our Hotel. Thank you for taking the time to share your feedback on TripAdvisor.

Besides the product that we have, I am sure that it is our service and attention to details, what makes us special. Still, we will work hard every day to try to deliver a perfect experience for all our guests.
Once again, thank you for your visit, we certainly look forward to welcoming you back, hopefully in the near future.

With best regards

Ingrid Weberova, Guest Relations, Falkensteiner Hotel Bratislava

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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