First we walked in hotel and it looked ok, because we knew that this is 3* hotel, but when we finnaly got the key from reception(reception lady dont speak english or russian) we went to our rooms that were not cleaned, beds were all messed up, wine bottles on the ground, glasses with drinked wine was on the table. When we went to reception she didn't believed that we were saying the truth, so she went up with us, and even then when she saw dirty room with no cleaning she had the nerves to put it on us, by saying that we maked this mess by our self. In 2mins? Is it even possible?
And one more thing she never sayed that she is or hotel is sorry.
Worst staff atittude in my experience