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Reviews (3,798)
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All reviewsboscolo budapestbeautiful hotelautograph collectionny cafeupgraded to a junior suitestar hotelsteam roomthe riverbreakfast is servedbeautiful roomspa facilitiessparkling winehop on hopreception arealong weekendbreakfast roomjewish quarter
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Reviewed 16 September 2017

We spent three nights at the Boscolo Budapest Hotel to extend our two cruise from Amsterdam to Budapest. The hotel was amazing in its architecture and appearance. Everything was incredibly elegant. The lobby was spectacular, with a four story atrium and skylight. Sometimes with the common areas so nice, the room are a little spars, but that was not the case at the Boscolo. The rooms were just as elegant at the lobby. The bathroom was huge. Our room, which was one of the smaller rooms, had two sinks, a tub and a walk-in shower. The entire bathroom was covered in marble.

The breakfast that cam with our room was very good.

The only "minor" complaint that I have with the Boscolo is that they charged for everything above the room. TV show, movies, drinks, everything was extra. It felt like they always had their hand out for a little more money.

  • Stayed: September 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Woodinville_Wally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewYorkPalaceGM, Direttore generale at New York Palace, DA, responded to this reviewResponded 23 September 2017

Dear Guest Woodinville_Wally,,

thank you very much for your stay at the Boscolo Budapest and your review on TripAdvisor.

We are glad to hear that you enjoyed the comfort of the room, the breakfast quality and the elegantly furnished room. We check on regular bassis the offers and prices of our competitors and believe that we offer similar complimentary services.

Our Christmas and New Year’s program is awaiting you and you might consider Budapest dipped in the white snow with the thousands lights of the Christmas Market for another occasion to visit the capital of Hungary.
Nora will be pleased to assist you.

We thank you again for your important feedback and are looking forward to welcoming you to the Boscolo Budapest soon again.

Kind regards,

Oliver Hutten
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2017 via mobile

The Boscolo is a beautiful hotel and restored to almost perfect condition. The lobby and rooms are absolutely beautiful. The location is a little out of the center of town but has easy access to the tram.

Stayed: September 2017, travelled with family
Thank OhioRetiredtoTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewYorkPalaceGM, Direttore generale at New York Palace, DA, responded to this reviewResponded 23 September 2017

Dear Guest OhioRetiredtoTravel,

thank you very much for your stay at the Boscolo Budapest and your review on TripAdvisor.

We are glad that you truly enjoyed your stay with us and appreciate your excellent feedback about the beautiy of the hotel. We consider the Hotel a location for itself as the Boscolo Budapest is the home for the world famous New York Cafe.

Our Christmas and New Year’s program is awaiting you and you might consider Budapest dipped in the white snow with the thousands lights of the Christmas Market for another occasion to visit the capital of Hungary.
Nora will be pleased to assist you.

We thank you again for your important feedback and are looking forward to welcoming you to the Boscolo Budapest soon again.

Kind regards,

Oliver Hutten
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2017 via mobile

There's no denying that the Boscolo is an impressive hotel from a physical standpoint. Added to that, its location on the edge of the Jewish Quarter and within a stone's throw of the metro and trams, if you can get this hotel at a half-decent price, this should be a no-brainer.

However, a couple of things let this hotel down.

For an Autograph hotel, you'd expect outstanding service, but this was not the case. The service staff at breakfast were inattentive and uninterested. They needed prompting to serve us coffee and seemed put-out to do so.

The bar wasn't much better. We arrived late on the first night and despite being assured at front desk that the bar was open for drinks and snacks until 1am, the former was begrudgingly supplied and the latter non-existent.

On a second visit, for so-called Happy Hour promising a free sandwich selection, the service was far from happy and again we were begrudgingly served a couple of small sandwiches after waiting a considerable amount of time.

I'm not going to make too much of a point of our flannels being taken away and not replaced for one of the days, but the covering (possibly a shower cap) that had been placed over the smoke alarm in our room was a big concern.

This could have been a great stay, but ended up being far too average.

Stayed: September 2017, travelled with family
Thank Lee H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewYorkPalaceGM, Direttore generale at New York Palace, DA, responded to this reviewResponded 17 September 2017

Dear Guest Lee H,

thank you very much for your stay at the Boscolo Budapest and your review on TripAdvisor.

We apologize very much for the inconvenience with our F&B services, regarding the breakfast service and the bar service. We have informed our F&B manger to correct and improve with his team our service quality. Our Executive Housekeeper was informed about your considerations. We are very sorry again and glad to hear that you enjoyed the beauty and unique ambience of the former New York Palace.

Our Christmas and New Year’s program is awaiting you and you might consider Budapest dipped
in the white snow with the thousands lights of the Christmas Market for another occasion to visit the capital of Hungary.
Nora will be pleased to assist you.

We thank you again for your important feedback and are looking forward to welcoming you to the Boscolo Budapest soon again.

Kind regards,

Oliver Hutten
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2017 via mobile

This hotel has to be one of the nicest hotels we have ever visited, the staff are friendly and helpful and the building is stunning.

The rooms are a very good size and they are well presented, the bathroom is a generous size.

The hotel pool is a little small but the spa area makes up for that, to be honest when your staying in a city with so many Spa's why would need the hotels pool anyway.

I would recommend this hotel and will hopefully return soon.

Stayed: August 2017, travelled with family
Thank Somegood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewYorkPalaceGM, Direttore generale at New York Palace, DA, responded to this reviewResponded 23 September 2017

Dear Guest Somegood,

thank you very much for your stay at the Boscolo Budapest and your review on TripAdvisor.

We are honoured with your evaluation and are very pleased about your feedback regarding our friendly staff, the beauty and ambience of the New York Palace and the comfortable rooms. We will share your feedback with pleasure among the staff.

Our Christmas and New Year’s program is awaiting you and you might consider Budapest dipped in the white snow with the thousands lights of the Christmas Market for another occasion to visit the capital of Hungary.
Nora will be pleased to assist you.

We thank you again for your important feedback and are looking forward to welcoming you to the Boscolo Budapest soon again.

Kind regards,

Oliver Hutten
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2017

The heritage of this Hotel makes you feel like Royalty... the rooms are spacious and clean. The Café is visited as a touristic attraction and the amazing melodies of the live Piano make your breakfast an event of its own!

  • Stayed: October 2016, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Dana H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewYorkPalaceGM, Direttore generale at New York Palace, DA, responded to this reviewResponded 14 September 2017

Dear Guest Mrs. Dana H,

thank you very much for your stay at the Boscolo Budapest and your review on TripAdvisor.

We are glad that you truly enjoyed your stay with us and appreciate your excellent feedback about our beauty of the hotel, the comfortable rooms and the inspiring New York Cafe.

The hotel was built by Mr. Hauzmann, the same architect who was commissioned to
build the Budapest Castle for the emperor at the time.

Our Christmas and New Year’s program is awaiting you and you might consider Budapest dipped
in the white snow with the thousands lights of the Christmas Market for another occasion to visit the capital of Hungary.
Nora will be pleased to assist you.

We thank you again for your important feedback and are looking forward to welcoming you to the Boscolo Budapest soon again.

Kind regards,

Oliver Hutten
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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