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12 - 17 of 81 reviews
Reviewed 28 July 2017

The problems started from the second we walked in: the rude and unfriendly staff let us pay the full amount before letting us know we had to wait 20 more minutes until the official check-in time. Not unreasonable, one might say. However during the time we were waiting, numerous other people were able to check in and were shown to their rooms. After official check-in time had been reached, we had to wait 1,5 hours and were blatantly ignored when we asked for information on why we could not go to the room. After 1,5 hours the only explanation that was given was that our specific room had not been cleaned and therefore we were given another room that had been cleaned.

To make matters worse, the state of the room that was given to us was beyond imagination. It looked like cleaners hadn't been in there for weeks. The smell was nauseating to put it lightly, so after making pictures we had to leave the room immediately in order to find a solution. The floor was covered in dirt and food remnants, the kitchenette was also dirty and had remnants of food in and on it. The combination of the smell and food remnants attracted vermin. The beds were also not acceptable; the quilt and pillow were thrown on a pile on each bed with the bedding of the previous people still on; dirty and covered in hairs. The bathroom looked filthy as well; the floor was dirty but this wasn't the worst; the toilet looked like it hadn't been cleaned at all and the shower was covered in mould.

Another issue that is nothing compared to the rest but could be mentioned as well: we learned that paying by card was not possible and therefore had to find an ATM to withdraw cash in order to be able to check in. It would have been nice if we were informed of this beforehand.

In order to come to a solution we contacted the booking agency and sent pictures as proof so that they could assess the situation as well. The booking agency came to the conclusion that this was in no way acceptable and that we were entitled to get the total sum of our booking back from the hostel. Luckily, the booking agency were very understanding and helpful, if it was up to the hostel staff this solution or even normal communication was not possible. Let this serve as a cautionary tale for future bookers: please save yourself the trouble and the money and spend it on a hostel that treats it's customers with respect.

  • Stayed: July 2017, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Bo Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2016

We arrived at 10 minutes to 2 and the unfriendly staff member told us we had to wait to check in at 2 so within this 10 minutes that she made all of us wait the queue just grew and grew. Then when she finally began checking us in she was very very slow. When we finally got to our room, it hadn't been cleaned and someones stuff was still in it so i went to tell the reception lady. She didn't believe me so came up to look and then told us to wait. An hour and a half later a cleaner came and gutted the room and supposedly cleaned but it was still filthy. Later on then, a man arrived who had been staying in our room and it was his stuff they had cleaned out! i don't know what happened to his stuff but they moved him to the room beside us and we had to come down and tell the night staff what had happened. Everything was covered in hairs and dirt. The beds were disgusting, the showers where disgusting. Everything was rusty and dirty and hairy. The rooms were far too warm and the fans you had to pay for where a complete rip off. The kitchen had no utensils but i wouldn't have used it anything because who knows when it was cleaned properly! there were dead bugs all over the floors and when it rained, the corridors were soaking because nobody bothered closing the windows. The area it was in was close enough to the centre by tram/train but it wasn't a nice area itself. Nothing positive to say about this place at all, was the most disgusting place I've ever been and the staff were rude and not friendly or helpful at all. If i could've given a rating of minus stars this would've been given it. I am not even hard to please so that's ow bad it was. I have photos but my phone is broken at the minute, i will upload these later on.

  • Stayed: July 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank Anna A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2016 via mobile

My friend and I were there during backpacking in Europe. It was the most disgusting hostel of all hostels we've been at. The floors, shower and toilet weren't clean at all. And it doesn't feel that safe being there. You can have much better hostel for the same price.

Stayed: August 2016, travelled with friends
1  Thank IngridH2176
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2016 via mobile

Stayed here for 3 nights whilst travelling Europe with my girlfriend. Was one of the best hostels we had stayed in during our 4 weeks travelling experience. Friendly and helpful at reception, reasonable close to the main part of Budapest within a walking distance. Enjoyed our stay here and if ever we come to Budapest again then we will stay in this hostel.

Stayed: August 2016, travelled as a couple
Thank Jordan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2016

Two of us stayed here for 5 nights as we were attending a festival in Budapest. The room had lots of long brown hair on the floor and in all of the bedding (we both have blonde hair..). The bathroom often did not have toilet roll in, however the staff at reception are useful, speak English well and are there 24/7. I provide an average, not a good review due to the system they use regarding your room key. You have to give them your key as you leave, and pick it up when you return. They do not check your name or ID when you pick your key up, so you could look over, see a key that is present, tell them the number and they will give it to you. It is not secure. We returned and were told that our key had already been given to the owner. After realising our passports were in the room, we searched the row of keys visible to the public, and found that ours had been placed in the wrong hook. This was a lucky save, but it was possible that other people had entered the room.

Room Tip: Bring a padlock for your bags as there is no safes in the rooms.
  • Stayed: August 2016, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Liv18956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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