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All reviews heroes square city park szechenyi baths minute walk lovely hotel metro line small balcony boutique hotel upgraded to a suite reception staff walking distance side street three nights quiet location room was spacious an upgrade enjoyable stay
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Reviewed 27 August 2014

This hotel is about 6 or 7 metro stops from the real centre of town, where the big business hotels cling to the edge of the River. However, it is a very pleasant place to stay. Our room was modern, spacious and very comfortable, and the staff were very attentive and helpful. Breakfast buffet was just fine. The hotel restaurant has very good food, just average ambience. Andrassy avenue is a good place to walk, day and night, so if you are willing to walk to restaurants, this is a fine choice. It is definitely better value than some of the big names closer to the Danube. Note, there is no fitness centre, but the walking can make up for it.

Room Tip: We opted for a suite and were upgraded to a huge suite. It was probably more than we needed.
  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank traveller98735
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gergo_Franciscy, Manager at Mamaison Hotel Andrassy Budapest, responded to this reviewResponded 29 August 2014

Dear Valued Guest "traveller98735",

Thank you very much for your feedback and for taking the time to share your comments with us and other readers.
We honestly appreciate your comments regarding our hotel and location.
We sincerely hope to have the opportunity to welcome you back in the near future.

Yours sincerely,

Gergő FRANCISCY
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2014

We stay 4 nights and we had a very clean big room. Good service and very helpful. The breakfast was included and we really enjoy it. Location is perfect, in a quiet area comunicated with bus and subway every 3 minutes, you can arrive to the city center in 5 minutes. The restaurant was great, not many dishes but all we taste has a good value for price.
It was our fist visit to Budapest and we will come back to Mamaison Hotel Andrassy!!!

  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Review collected in partnership with this hotel
Thank Jorge M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gergo_Franciscy, Manager at Mamaison Hotel Andrassy Budapest, responded to this reviewResponded 29 August 2014

Dear Valued Guest “Jorge M”,

Thank you so much for your fantastic review about your stay in Mamaison Hotel Andrássy Budapest.
It was a pleasure to read how much you enjoyed every minute of your stay.

We really appreciate your comments and we hope that we will have an opportunity to demonstrate even more excellent service from all our staff by your next visit.

Best regards,
Your sincerely,

Gergő FRANCISCY
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2014

We stayed 4 nights at the Mamaison Andrassy while on our first visit to Budapest. The lobby of the hotel is charming and updated. We were excited upon our arrival, and the service provided at the front desk is wonderful (assistance with directions, provided tickets/towels for the bath, arranging cab rides).

The location is great as well. However, we should have known that it was too good to be true for the price. The rooms themselves are not worthy of a 4.5-5 star rating. There was black mold in the tub/shower, very thin, cheap towels and hand towels, and the bathrooms are not updated. There were some stains on the window treatments as well as the decorative pillows on the bed. The decor in the hallway is sparse and the carpet is cheap. The wifi only worked on the 4th floor sporadically so we finally gave up. To my husband and I, this is not indicative of the rating listed on their website and Trip Advisor.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank kaconwa1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gergo_Franciscy, Manager at Mamaison Hotel Andrassy Budapest, responded to this reviewResponded 27 August 2014

Dear Guest "kaconwa1" ,

Thank you for choosing the Mamaison Hotel Andrassy on your recent visit. We appreciate your business and look forward to seeing you again.

I had a chance to review the survey that you recently completed. I was concerned to hear about your experience with our hotel. We strive to accommodate all of our guests and their needs, and I was disappointed to hear about the problems you encountered. I know that does not change your experience but I hope that you can feel confident that we heard your concern and are definitely doing something about it.

I would like to inform you that we started our bathroom program to renovate them in July, and we investigated the problems with the Wi-fi system and we improve the items of the system to stabilize the connectivity.

I apologize again for the problems, and thank you for taking the time to let me know about it. Without your guest feedback we cannot continue to improve our services. We look forward to your return to the area.

Sincerely,
Gergő FRANCISCY
Operations Manager

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Reviewed 24 August 2014

This is a first-rate hotel with exceptional staff, who go out of their way to be helpful, friendly and attentive.
Located in a very smart area, this is the perfect place from which to explore the city. Highly recommended.

  • Stayed: August 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank MaxTiarks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gergo_Franciscy, Manager at Mamaison Hotel Andrassy Budapest, responded to this reviewResponded 29 August 2014

Dear Valued Guest “MaxTiarks”,

Thank you very much for taking time providing a review of the Mamaison Hotel Andrássy Budapest!

Our staff is delighted that you enjoyed their service. It is our pleasure to do our best for your comfort.
I hope that we can welcome you in the future again and we can provide you with an better service and experience.

Best regards,
Your sincerely,

Gergő FRANCISCY
Operations Manager

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Reviewed 24 August 2014

We had a lovely, large room. We had great service from the front desk staff. Breakfast was not included and was really expensive, but there is a place not too far away that we found (Muvesz Kavehaz) that was really nice.The hotel bar is odd and not really conducive to sitting at the bar and having a drink. But, overall we really like it and would stay again.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank ThomSinclair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gergo_Franciscy, Manager at Mamaison Hotel Andrassy Budapest, responded to this reviewResponded 29 August 2014

Dear Valued Guest "TomSinclair",

Thank you very much for the throughout positive feedback you provided us with. We were very happy to hear that you were so much pleased with the standard and level of hospitality you experienced in our hotel during your stay.
We sincerely hope to see you back at Mamaison Hotel Andrássy Budapest in the near future.

Yours sincerely,

Gergő FRANCISCY
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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