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“Honeymoon”

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Iberostar Grand Hotel Budapest
Ranked #19 of 335 Hotels in Budapest
Certificate of Excellence
Reviewed 19 August 2017

Room Tip: We stayed here for our honeymoon and it was such a special experience. I would highly recommend this...
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  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
Thank Gaynor S
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Hoteles2017, Quality manager at Iberostar Grand Hotel Budapest, responded to this reviewResponded 30 October 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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40 - 44 of 1,334 reviews

Reviewed 18 August 2017

Rooms are very well designed and comfortable. The spa is very relaxing (though small). Service is good and includes some daily gifts. Location is pretty central for every thing.
In short, you know where you put your money.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar
Thank Charles-Guillaume
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles2017, Quality manager at Iberostar Grand Hotel Budapest, responded to this reviewResponded 31 October 2017

Dear Charles,

First of all, we want you to know that we are really happy that you had such an excellent holiday with us at IBEROSTAR Grand Hotel Budapest and thank you for sharing your experience with us.

As we aim on a daily basis to exceed the needs and goals of our valued guests and provide them with a place of joy and total comfort, we are obviously humbled by your kind words.

We would like to express our gratitude once again for your wonderful feedback and hope to have the honour of serving you again soon.

Best Regards,

Quality Manager
IBEROSTAR Grand Hotel Budapest

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Reviewed 9 August 2017 via mobile

Just what i needed! I spend 5 nights at this amazing hotel. I loved the spa.
The location is perfect in the city center.
Everyone was polite and very willing to help me around and guide me to the city, proposing nice places to eat and drink

Stayed: January 2017, travelled on business
Thank Bert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles2017, Quality manager at Iberostar Grand Hotel Budapest, responded to this reviewResponded 4 weeks ago

Dear Bert,

We want you to know that your review of IBEROSTAR Grand Hotel Budapest is very much appreciated. We are always very happy to receive clarification that our guests have enjoyed a wonderful holiday and have left with happy memories.

Our combination of both professional and friendly service is one of our main priorities and we are always working to provide our guests with a genuinely wonderful experience.

Again, we appreciate your positive comments and look forward to welcoming you back again soon.

Yours sincerely,

Quality Manager
IBEROSTAR Grand Hotel Budapest

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Reviewed 3 August 2017

AVOID!!!!!

Enjoyable stay until we went back to pick our bags up following an earlier checkout. We were told there were restroom facilities available. We obviously questioned this given that the hotel claims to be 5* and thus it seemed a little far-fetched. We asked if we could use the ones in the spa and were begrudgingly told were allowed.

We then asked if we could order a city taxi, Anita obliged and told us that the taxi had arrived and our bags were placed in. Trusting that this was a city taxi we went with the flow. we only had a short journey to another hotel as there had been some availability issues at the time of booking to get the full time at the Iberostar. The taxi turned out to be the hotel car service which had a relatively high minimum charge so we ended up being charged HUF 2500 for going a very short distance. Whilst this is not a huge amount it is the principle of the matter that troubles me most on this and I called Anita to ask why she did that..... I was told that the Iberostar is a 5* hotel and does not use Taxi's.

Funnily enough, from having stayed in many 5 and above * hotels in my time I am of the understanding that truly 5* hotels provide their customers with what they specifically request. I think this nuance was lost on Anita.

AVOID!!!!!

  • Stayed: July 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Iberostar
Thank MarkBurd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Quality Manager at Iberostar Grand Hotel Budapest, responded to this reviewResponded 22 August 2017

Dear Mark,

Thank you for choosing our hotel for your holiday and taking the time to share your views with us.

With reference to the attention received, we take note of your comment and regret the impression that you experienced at the time. We understand that it has been a misunderstanding possibly due to linguistic barriers, and that our main objective would always be to satisfy your request. Professionalism and excellence of service is one of our strengths and we work with enthusiasm so that it continues to be.

Furthermore we are sad to see that during the last moments of your holiday that it was not perfect for you and hopefully this incident has not affected your vacation and the fond memories that you take with you.

We sincerely hope that at another time you may once again come to visit us in this beautiful city in our IBEROSTAR hotel that is in an enviable location facing the liberty square and just a short distance from the river, to stay at our luxury hotel.

Quality Manager
IBEROSTAR Grand Hotel Budapest.

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Reviewed 2 August 2017

Very modern hotel near the centre of the town and adjacent to Liberty Square. Sensibly priced accommodation. Variety of Restaurants nearby. Fully air conditioned with a very large double bed. Very efficient and helpful staff. Would happily stay at this hotel again.

  • Stayed: July 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar
Thank Swibarry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles2017, Quality manager at Iberostar Grand Hotel Budapest, responded to this reviewResponded 4 weeks ago

Dear Guest,

First of all, we would like to thank you for taking the time to share your wonderful impressions of your stay at IBEROSTAR Grand Hotel Budapest.

It is of great importance to us that our guests appreciate our well thought out holiday concept. Our day to day efforts is to help guarantee our guests can experience the highest levels of comfort with an equally pleasant atmosphere. This is ensured by our employees, our numerous services provided and the careful distribution of our hotel and its wealth of facilities.


Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.

Kind Regards,

Quality Manager
IBEROSTAR Grand Hotel Budapest.
"

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Additional Information about Iberostar Grand Hotel Budapest

Address: Oktober 6. utca 26. | at Szabadság tér, Budapest 1051, Hungary
Phone Number:
Region: Hungary > Central Hungary > Budapest > District V / Inner City , Belváros-Lipótváros
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #19 of 335 Hotels in Budapest
Price Range: €117 - €264 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Iberostar Grand Hotel Budapest 5*
Number of rooms: 50
Official Description (provided by the hotel):
Romance in Budapest can be experienced in many interesting ways. One of the most exclusive ways to experience it is by staying at the IBEROSTAR Grand Hotel Budapest, a luxury hotel that offers superior, elegant, and different accommodation. Located next to Liberty Square, the hotel offers a host of details that a luxury traveller will appreciate, including gourmet cuisine, the grandeur of resting in a suite with views of the city, the passions that a SPA Sensations treatment offers, the decoration of the hotel's details that have been designed by the famed Philippe Starck, and the hosting of sophisticated events. The 50 Grand rooms at this Budapest hotel are the perfect spot for those wishing to explore Budapest, knowing that they can continue experiencing the city inside and outside the hotel. ... more   less 
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